sarcastic remarks can get you banned from Neptune Mountaineering

**tom111869** · 01-29-2009, 09:16 PM

That was a man baby!

**skarekr0w** · 01-29-2009, 09:32 PM

Originally Posted by dubya303

The point is, I was accomodated immediately as a customer. The salesperson was technically proficient and offered valid insight to help with my boots. Was not pushing any commission. Gracefully ignored the fact that I hadn't actually purchase the boots which were currently being serviced. Not only hooked me up with a sweet tech comp...she followed through and called me out for a six pack! I love it!

Wow. Reads like a paid advertisement... or a badly disguised attempt at a shred of credibility by the owner! What A Dick.

Top work on reviving this thread - time to go and check if a google search still puts it on the first page...

**Alpine Dreams** · 01-29-2009, 09:37 PM

yawn....

**slaymore_sessions** · 01-29-2009, 09:40 PM

Yep. Neptune still sucks balls.

**Scotia902** · 01-29-2009, 09:41 PM

I'm a JONG here, but I know better than to post something like that here.
The best part is that you revive a post to tell a story from last year, and to top it off you can't remember her name but you can remember her large patterned corderoy slacks!

**irul&ublo** · 01-29-2009, 10:39 PM

**Steepdeepnlong** · 01-29-2009, 10:44 PM

JONG doesn't even begin to describe it! Total fucking idiot isn't even close. Nobody, I mean nobody in their right mind would ever, ever, ever turn down a beer invite from a chick who works in a gear shop. Nobody! Ever!

**workinforturns** · 01-29-2009, 11:01 PM

hey, i just read ALL 28 pages! I'm 2 minutes past closing at work, but it was well worth the 3 hours i just wasted!

**wrinkledpants** · 01-29-2009, 11:13 PM

Yup still the second link on a google search. God damn...... you don't EVER want to fuck with a maggot.

**Billy Mays** · 01-29-2009, 11:48 PM

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SIMPLY COME INTO OUR SHOP AND LET OUR EXPERIENCED STAFF GIVE YOU THE BLANK FACE OR SPEAK UTTER RUBBISH!

AS A THANK YOU TO OUR LOYAL MAGGOT CUSTOMERS, WE'RE OFFERING A SPECIAL PROMOTION FOR A LIMITED TIME!

CALL NOW AND YOU'LL GET A BINDING MOUNT & FULL TUNE FOR ONLY $19.99, YOU'LL ALSO RECEIVE A BONUS GIFT STICK OF MIGHTY PUTTY. IT'S A SUPER POWERED EXPOXY, PERFECT FOR THOSE STEEZY BINDING MOUNTS.

BUT WAIT! THROUGH THIS EXCLUSIVE TGR OFFER, CALL NOW AND WE'LL DOUBLE THIS ENTIRE OFFER FOR ONLY $19.99! CALL NOW!

**ill-advised strategy** · 01-30-2009, 12:33 AM

I gotta say, that mighty putty actually fill core shots really well.

I mean, not that um... I mean your point is well taken and shit...and billy mays is a twat, but the putty, that shit really works

**baron** · 01-30-2009, 10:23 AM

I went through 3 pairs at various 'noteable' bootfitters.Good ones take a bit of time to make it right. SPORT LOFT , near SLC,holds highest standards I've seen.

**Kai** · 02-01-2009, 05:24 PM

Wow. 28 pages of Neptune bashing.

I like Neptunes. Never encountered any of the nasty attitude. I can't remember one rude sales person. I also have to say that they have better informed sales people than most outdoor stores I've frequented.

I've bought stuff from them for the last 15 years ranging from climbing gear to ski gear to clothing. They've mounted 8 or 9 pairs of AT bindings for me. All but one of these was great, and the one they screwed up (mounted it too far forward,) they bought me a brand new pair of skis. Their shop people have, on occasion, fixed stuff for me for free (broken ski pole tips) and given me beta on stuff like ski waxing. I've bought several pairs of Intuition liners from them, and had a number of boots fitted there. When a set of climbing skins had the glue start to fail after a few uses, they re-glued the skins for me at no charge.

About a month ago, I was in their store, and after standing in a long line to buy something, their credit card machine went down. I didn't have a checkbook with me, but I had some cash. However, I was about $1.25 short of what I needed. They cash register guy took the buck twenty five out of his pocket to cover the difference. He said he felt bad that I had to wait in line and then the credit card machine broke.
That's pretty good customer service.

So, while other folks may hate Neptune. I'm one of those who has no complaints. On the contrary, I like the place.

**Whiteroom_Guardian** · 02-01-2009, 05:47 PM

Kai, I'm guessing you live in NoBo and drive a forrest green Audi All-Road and own a multi-gen labradoodle too, right?

That would explain why you like paying way too much for gear from headier-than-thou douches.

**Kai** · 02-01-2009, 06:41 PM

Originally Posted by Whiteroom_Guardian

Kai, I'm guessing you live in NoBo and drive a forrest green Audi All-Road and own a multi-gen labradoodle too, right?

That would explain why you like paying way too much for gear from headier-than-thou douches.

Nope. You're guesses are a bit off the mark. I don't live in NoBo, no Audi, and no dog at all. I'm also not a super-rad ski dude. (I'm not even sure what "headier-than-thou" means.)

I am surprised at the amount of venom in this thread. It's interesting how excited folks seem to be over the stuck up salesman issue.

This thread started as a result of Garmont Axons. I had a different experience with my Axons. I bought my Axons on sale at REI in Denver. The boot fitting I got there was terrible. I thought the Axons were pretty uncomfortable. After a few outings, I took them to Neptunes and got them re-fitted there. Big difference. After the Neptune fitting, they were great. Yes, I paid less at REI. But without the customer service for a decent fitting, the money I saved buying the boots on sale wasn't worth it.

As for paying too much, I'd rather pay a little more and support a local shop that has good customer service. I've found that Neptune's fits that description well.

**stihletto** · 02-01-2009, 08:40 PM

that store is not for me, but i am riff raff that can't afford retail anything. I just hate the feeling of that place honestly. It's just something about the environment in there. the only employee that i ever dealt with was a real nice guy though.

**Al_Rouse** · 02-01-2009, 11:43 PM

Gary Neptune seems an OK person, but I think he should
make his staff wear big trashy cardboard signs around their
necks for a week after they screw up. The sign could say
something like

"I have fucked up 6 mounts this season" or

"I got caught bullshitting a customer about gear" or

"I threw down excessive Nep-tude but I am not really 'core"

I think some old fashioned public humiliation would soon cut down a few egos.
Like any shop, there are some good and not so good people there.

**pdiddy** · 02-01-2009, 11:51 PM

I'd be surprised if 1/3 of the people who have posted in this thread had actually been in Neptune's...

**browndp** · 03-16-2009, 09:21 PM

I have a new Neptude story.

I go in with a pair of Bluehouse Mavens (139mm underfoot), explaining to Salesman A that I've marked a line for chord center, and that I'd just like to borrow a BD jig real quick (or give the guys in back 20 bucks) to mark where I need to drill the holes (this takes about one minute per ski...at most). I informed the dude that I've been a ski tech in years past, and my current Boulder connections don't have a jig wide enough at the shop (Larrys was on loan, Christys goes to 115mm, Bent Gate does everything over 115mm by hand). He says..."well maybe they'll do it for a couple cases of beer". Basic math puts that well above the price of a new mount....for real beer anyways. Nevertheless, he goes and asked Tech boy about it....who comes out and says "What, are you &%*$ing crazy?". I was really desperate since I was heading to BC in 2 days, so I restrained myself from tearing into him. I explain myself again that all I wanted was to mark the skis with a pen using the jig, or have them do it for 20 bucks. He stomps back into his shop. Salesman A says they can't do it. Its 2 pm on a Tuesday....the store is empty.

I take the Mavens to REI in Denver 2 hrs later. They hand me the jig, I tap a drillbit with a hammer thru the jig to mark the spots, I'm outta there in 2 minutes. I offer a tip...."no need" they say. This is not a legal issue, as I'm just marking the spots.

You suck Neptune!

**beaterdit** · 03-16-2009, 10:48 PM

Neptune Mountaineering F-in sucks!!!*

*I've never been there.

**Steepdeepnlong** · 03-16-2009, 11:39 PM

Originally Posted by beaterdit

Neptune Mountaineering F-in sucks!!!*

*I've never been there.

And apparently, REI rocks!

**CherryBlossom** · 03-27-2009, 12:21 PM

So I have recently gone to neptune and think their customer service is outstanding. Got some custom foot beds made and been back a couple of times for adjustments. Every time I am waiting on Chuck the other CS's ask me if I need help. When I am walking around the store in between adjustments almost every employee stops and asks if I need help. They do get busy from time to time but I havn't had a problem with a single employee in the store.

**Trackhead** · 03-27-2009, 12:24 PM

Originally Posted by CherryBlossom

So I have recently gone to neptune and think their customer service is outstanding. Got some custom foot beds made and been back a couple of times for adjustments. Every time I am waiting on Chuck the other CS's ask me if I need help. When I am walking around the store in between adjustments almost every employee stops and asks if I need help. They do get busy from time to time but I havn't had a problem with a single employee in the store.

Sick TR.

**Danno** · 03-27-2009, 12:34 PM

Originally Posted by CherryBlossom

So I have recently gone to neptune and think their customer service is outstanding. Got some custom foot beds made and been back a couple of times for adjustments. Every time I am waiting on Chuck the other CS's ask me if I need help. When I am walking around the store in between adjustments almost every employee stops and asks if I need help. They do get busy from time to time but I havn't had a problem with a single employee in the store.

Gotta love the first posts from people supporting Neptune. Do they realize that they actually make Neptune look worse, not better?

<== has been to Neptune numerous times, won't give them any more of my money after numerous experiences with tude and poor CS.