
Originally Posted by
Gary Neptune
I am at a loss. I received a call and was directed to this site. I am appalled at the service you received. I have only read about half of the first page, and my rage did not allow me to continue without responding. I now see that there are 22 pages! 25 responses per page is about 500 responses! As I understand it there are responses from employees of my shop. Skimming I am unable to tell who is who since there are no names I would recognize.
I am at a loss. I would like to do whatever I can to make this right. Adimen I invite you to come in and see me personally. The service you received is UNACCEPTABLE. I would like to hear your story personally, and I would like to know who gave you this exchange as action most certainly will be taken.
I would like to offer you a discount on the purchases you made, and I hope this will make you feel better, and in some way right a wrong. Also, with every business there is an owner. If you are ever disappointed with service, and a manager is not helping you in a way you feel is acceptable, go over their head. If the very top link of the chain does not do anything to make your experience better then either you are out of line, or the business is doomed. Neptune Mountaineering, I thought has survived because the people performed a service. Insulting and banning customers was never one of the services I remember providing. I implore you to come back and allow me to make the situation right. This offer is extended to anyone else who feels they have been wronged, and if there are 500 of you please allow some time as I don't know how to correct all of the problems at once, but rest assured I WILL MAKE IT RIGHT!
With this said I am going to continue reading, and hopefully get an idea for the gravity of the situation.
Gary Neptune owner/founder/enthusiast
Good luck with figuring this out. Thats a lot of bad press but certainly not the end of the world. Some constructive criticism taken to heart and it could turn out to be the best thing that ever happened to your business. Just make sure you read through some of the bandwagon and get to the real issues. The guys who are claiming to be your employees, may or may not actually be, so rushing to judgement doesn't sound fair.
And to my fellow maggots, keep in mind that your actions and the things you say could have reallife unintended consequences. What would you think if someone undeserving looses their job? I've seen whole staffs fired on the spot for much less because a business owner couldn't tell who did what.
Goals for the season: -Try and pick up a sponsor.--Phill
But whatever scares you most... --Rip'nStick
Bookmarks