sarcastic remarks can get you banned from Neptune Mountaineering

[adimmen]

Andy, it must be nasty being you. You feel the need to be a complete smartass anytime you get bad service or the clerk is uninformed. Man, it must be tough being more perfect than any human on earth.

Dude, i get shitty service virtually everywhere i go. I find uninformed clerks everywhere. I just don't find the need to have a pissy fit and post on a stupid forum like this. WHen i get crappy service i tell them to fuck off and keep their shit and i'll keep my money. If i want their shit then i go to the top talk to the owner. Andy, that's called being a man. So grow a sack and stop being a little boy.

You have a serious reading comprehension problem.

[Kski]

I am at a loss. I received a call and was directed to this site. I am appalled at the service you received. I have only read about half of the first page, and my rage did not allow me to continue without responding. I now see that there are 22 pages! 25 responses per page is about 500 responses! As I understand it there are responses from employees of my shop. Skimming I am unable to tell who is who since there are no names I would recognize.

I am at a loss. I would like to do whatever I can to make this right. Adimen I invite you to come in and see me personally. The service you received is UNACCEPTABLE. I would like to hear your story personally, and I would like to know who gave you this exchange as action most certainly will be taken.

I would like to offer you a discount on the purchases you made, and I hope this will make you feel better, and in some way right a wrong. Also, with every business there is an owner. If you are ever disappointed with service, and a manager is not helping you in a way you feel is acceptable, go over their head. If the very top link of the chain does not do anything to make your experience better then either you are out of line, or the business is doomed. Neptune Mountaineering, I thought has survived because the people performed a service. Insulting and banning customers was never one of the services I remember providing. I implore you to come back and allow me to make the situation right. This offer is extended to anyone else who feels they have been wronged, and if there are 500 of you please allow some time as I don't know how to correct all of the problems at once, but rest assured I WILL MAKE IT RIGHT!

With this said I am going to continue reading, and hopefully get an idea for the gravity of the situation.

Gary Neptune owner/founder/enthusiast

Gary, I am very glad that you posted a message in this thread! Your response is totally appropriate and sincere. You desire to make this situation right is indicative of your good nature.

Andy, please accept Garys invitation and go talk to him. A quick phone call to Neptune will confirm if the post was really made by Gary Neptune.

Now can we please get back to our regularly scheduled programing??

[Danno]

I smell Dave Baroussa/ISKIBC in this thread.

I agree.

[Headcase22]

You have a serious reading comprehension problem.

Andy, the reason you make me want to throw-up is because you obviously have never worked in the service industry. I bet many who post here have and they've delt with dip shits like you. I've worked in gear shops before and had to deal with the fucking loser like yourself who reads every inch of the spec manuals of whatever the product they're trying to buy. Then you come into the shop trying to toss their amazing knowledge around trying to make those who work there feel little.

Andy my boy, those who work in these shops can't be experts at every little gadget they're trying to sell, it's can't be done. But you, who is soooooo fucking superior i guess you know it all. If one of these clerks flinches you pounce on them with your smartass remarks and try to belittle them. Most of these people that work in these shops do it because they love the sport, they sure don't do it for the pay.

Like i said, your parents must be sooooo proud of the little prick they raised. The apple sure dosen't fall far from the tree.

Andy you little boy, i could care fucking less about the 'tune and the other gear shops out there. What i do care about is sticking up for the MAN or WOMAN working in the service industry who has to, day in and day out, deal with little dick heads like you.

Hmmmm, i think we now have a new word the dickheads that bash on service workers.... let's call them Dimmens. "Dude, that douche that was just in here was such a Dimmen".

[The Dude]

Andy, the reason you make me want to throw-up is because you obviously have never worked in the service industry. I bet many who post here have and they've delt with dip shits like you. I've worked in gear shops before and had to deal with the fucking loser like yourself who reads every inch of the spec manuals of whatever the product they're trying to buy. Then you come into the shop trying to toss their amazing knowledge around trying to make those who work there feel little.

Andy my boy, those who work in these shops can't be experts at every little gadget they're trying to sell, it's can't be done. But you, who is soooooo fucking superior i guess you know it all. If one of these clerks flinches you pounce on them with your smartass remarks and try to belittle them. Most of these people that work in these shops do it because they love the sport, they sure don't do it for the pay.

Like i said, your parents must be sooooo proud of the little prick they raised. The apple sure dosen't fall far from the tree.

Andy you little boy, i could care fucking less about the 'tune and the other gear shops out there. What i do care about is sticking up for the MAN or WOMAN working in the service industry who has to, day in and day out, deal with little dick heads like you.

Hmmmm, i think we now have a new word the dickheads that bash on service workers.... let's call them Dimmens. "Dude, that douche that was just in here was such a Dimmen".

You talk as if you are in the service industry, so let's go back to the original post, Andy asked the clerk to get the boots that he had ordered that were on the hold shelf. Rather than being argumentative, how hard would it have been for that clerk to take a look, realize the boots were there under Andy's name, and retreive the requested boots? You seem to want to blame the customer 100% in this situation, but had the clerk simply retreived said boots, this situation wouldn't have happened. You can blame Andy all you want, but the clerk is responsible for not completing the simple task first asked of him.

Rather than continuing to be a douche, please leave. You have brought nothing positive to this community that as long as I can remember, has been nothing but a great camaraderie of stoke and love of the outdoors.

[Sensisnow]

Andy, the reason you make me want to throw-up is because you obviously have never worked in the service industry. I bet many who post here have and they've delt with dip shits like you. I've worked in gear shops before and had to deal with the fucking loser like yourself who reads every inch of the spec manuals of whatever the product they're trying to buy. Then you come into the shop trying to toss their amazing knowledge around trying to make those who work there feel little.

Andy my boy, those who work in these shops can't be experts at every little gadget they're trying to sell, it's can't be done. But you, who is soooooo fucking superior i guess you know it all. If one of these clerks flinches you pounce on them with your smartass remarks and try to belittle them. Most of these people that work in these shops do it because they love the sport, they sure don't do it for the pay.

He didn't come into the store expecting the sales people to be knowledgeable at all...he came in to pick up a pair of boots that he had ordered and was told were available. I know that employees can't be expected to be experts in every aspect of the business, but how much knowledge does it take to lift a pair of boots from a shelf and place them into the customer's hands?

[encore]

Sometimes it's best to just let things go. This is one of those cases.

You guys need to just let it go. Do you really need all this negative energy in you lives?

[DharmaBum]

There's naked women on the fishing forum!?

[Spartacus087]

There's naked women on the fishing forum!?

Guess I've been missing out too.

[My Pet Powder Goat]

Interesting, I didn't know having gainful employment with a good salary, and the ability to purchase at retail=gaper.

Sounds like SL is the gaper who has to grovel like a fucking cockroach for a dick in his mouth.

fixed it 4 ya, TH

[DJSapp]

Glad to see the G. Neptune answered the internet call. The old time maggots here do acknowledge and appreciate feedback from all of the shop owners/company reps/manufacturers/etc. that frequent TGR. This could be a very good opportunity to turn around what appears to be a major issue for your store.

Once a conclusion is reached, perhaps starting a new thread with the resolution would be better than wading through 30+ pages of spew.

edit: This is the 13th most viewed thread in the main forum.

[Trashcan]

WOW, this place is heading to the shitter with these new douchenozzles cunting up this place. I do appreciate the new non- douchenozzels though.

This thread just needs to go away. Gary ( if that was him) knows he needs to attend to the shop a little better and the rest fo this juevenile shit is pathetic!

[steve]

The old time maggots here do acknowledge and appreciate feedback from all of the shop owners/company reps/manufacturers/etc. that frequent TGR.

... and some middle-time maggots too.
Thanks Gary.

-steve

[TeleSlayer]

One of the problems with neptune is the Boulder attitude clash. We all think we know more than anyone about skiing/climbing so when we go into gear shops we're skeptical about retail knowledge. As a whole though, Neptune does eat a dick. My friend once had a "retail associate" sell her skins that were 20mm too small for her skis. I've had my teles mounted incorrectly there ( I just mount them myself now). And I've heard a plethora of other horror stories from this junk show of a shop! BENT GATE is the best gear store in the Denver Metro in my opinion. People treat you well, are cool, and don't give you that "I was climbing trad before you were born attitude". The best thing you can do is take your business elsewhere. One plus about Neptune's, however, the Southern Sun (i.e. great beer) is right next door!
paz

[MassLiberal]

One of the problems with neptune is the Boulder attitude clash. We all think we know more than anyone about skiing/climbing so when we go into gear shops we're skeptical about retail knowledge. As a whole though, Neptune does eat a dick. My friend once had a "retail associate" sell her skins that were 20mm too small for her skis. I've had my teles mounted incorrectly there ( I just mount them myself now). And I've heard a plethora of other horror stories from this junk show of a shop! BENT GATE is the best gear store in the Denver Metro in my opinion. People treat you well, are cool, and don't give you that "I was climbing trad before you were born attitude". The best thing you can do is take your business elsewhere. One plus about Neptune's, however, the Southern Sun (i.e. great beer) is right next door!
paz

Aren't you supposed to be skiing powder in Jackson? What the hell are you doing posting here?

[alembical]

Gary,

I think it is great that you posted here (if that happened to be you, and if it wasn't, you probably are reading this anyway) and hopefully Adminn will get a hold of you and let you know his experience and you can figure out whether this is part of a larger problem or some isolated incident and talk to your employees and get their side of the story as well. There are always two sides of the story, but it does appear that others here have gotten a similiar vibe which has resulted in some loss of some of your customer base. Don't worry though about the 25 pages, 90% of the comments are worthless, but the people who have expressed their personal experiences have given you a great opportunity to learn what at least some people think. You have been running this business for a long while now, and likely know much more than me on how to do it successfully, but the number of negative comments here would cause me a little concern.

Alembical

[Grange]

2. The maggots are arrogant assholes, they have a history of creating fictions and then trying to leverage shops, companies etc. Listen to the complainer, but take it with a large grain of salt.

When have the Maggots done this?

In other news.......................

A foot yesterday, two feet today, more on the way.

Shut the fuck up already and go have some fun. Perhaps you'll destroy some of your gear and be able to make a purchase at your favorite local shop.

I sure hope those weren't reverse camber skis. Otherwise that person has got to be a trustfund gaper.

[summit]

SL = iskibc? posting manner and language analysis says "yes".

I wouldn't be surprised... the guy has no qualms about stabbing his "friends" in the back.

[summit]

Found this at another website:

Worst service EVER. AND, the "help" are a bunch of jerks. See this review I found with, LITERALLY, hundreds of BAD experiences at this crap hole in Boulder (SL, jwolter7, and Headcase22 were later proven to be employees page 17-ish...

This a good example how the maggots lie. This asshole thinks that it was proved that I and others work for Neptune. This of course did not happen. Gary, if you are there, this is an example of how the maggots are, they make shit up and hope it sticks.

What website was that? I GOOGLED YOUR QUOTE AND GOT NO RETURNS. ARE YOU A LIAR? Are you just "making shit up and hoping that it sticks"?

Any reasonable person will assume that you and headcase are employess. Nobody without a vested interest (Headcase) or a vendetta against the maggots (Dave Bourassa) would join the board and spend so much time or energy on this thread as you guys have without such a reason. It is the ONLY logical explanation.... unless of course you guys are just psycho stalkers in your spare time. However, there is no proof.

There IS proof that jwolter is an employee. He admitted it.

600+ responses 34,000+ views

[Skidog]

(learn you shell size it wont change for the rest of your life,

hmmm you work in a shop?????? Funny....my feet fit MANY different shell sizes depending on manufacturer...glad I dont use your shop....id probably need my feet bound by now...

M

[Landis]

I wonder if that has anything to do with the fact that different manufacturers use different last sizes. Kind of like sneakers from different companies fitting differently. But J is and expert so he must be right.

Free advice is worth what you pay for it.

[Skidog]

I wonder if that has anything to do with the fact that different manufacturers use different last sizes. Kind of like sneakers from different companies fitting differently. But J is and expert so he must be right.

Free advice is worth what you pay for it.

Really I mean WTF......his statement is one of the stupidest ive heard..."remember YOU shell size it will be the same for the rest of your life"

good grammar too.

M

[YourSupremeExcellency]

jwolter congratulations you are the first person I have ever put on ignore on any forum.

Dude wtf??? Why the hell aren't I on your ignore list!

[YourSupremeExcellency]

Every regularly posting maggot I've ever met I would trust to stay at my house while I was gone if they needed a place to crash

Would your wife be home? If so who do I call to make reservations?

[mattj]

because you're funny


-m