Why be ski stupid?

[ProfSki]

I am very new to this board. I have been reading over a lot of posts. It seems to me that most of you when faced with ski malfunctions such as delams and edges falling out etc. Don't respond to the maker/builder in a way that helps them solve the problem and make the ski better in the future. Most of you are so pissed that all you want to do is rant. I understand that. If you remember back when you first started skiing you fell a lot. I believe you learned from those falls and now your a much better skier. When ski companies "Fall" build a ski that has a problem they do need to know. So my advise is to call them up and tell them in a calm voice what happened. If they are an honest company. They will offer a pair of demo's or an outright new pair of skis while they look into the problem. Ranting online for no good reason but your skis have failed is just being mean. Try the calm way first.
If however, the company just blows you off...Rant away.
I have worked at various ski factories in the last 35 years. I have seen customers due to problems flown to the factory and put up in a fancy hotel, given meals and had the ski ticket paid to test out their new skis just because the customer was civil in telling them about their problem. I also have seen people get the flip side of nice...You really don't want to go there.
The internet is a public letter that everybody can see. Ski companies like yourself like to be thought of as fair and honest. When you rant without trying the high road first. You look stupid.
I do not currently work for any ski companies. I have no interest in how you react to problems with companies. This is advice that I hope you will consider the next time you have problems and want them resolved in a positive way..........Oh yes, and not look stupid on the forum..

[EstoBum]

wow - who would of ever thought using common sense would get things done?

I suggest looking deeper into this and you will notice that people often do post glowing reviews of companies that have helped them out. I've had tons of good support with many companies after my gear (boots, bindings, skis) have been busted (and some of it has been due to my fault.

and Tech Talk JONG!

[ProfSki]

LOL...I have noticed the smart ones......Otherwise I would of not bothered with this forum.... Keep your ski tips up!!!

[pechelman]

i dont think there's a single thing wrong with reporting of a manufacturer defect of a ski on this or any other board.

people with the same ski can keep an eye out for the defect, or those thinking about purchasing now maybe have something else to think about.

I do agree there is a way to do everything though.
Starting with a rant isnt one of them unless youve already been blown off.

Id also like to point out that updating the thread from start to finish will give everyone a good idea what to expect from each companies warranty department and their policies.

A while back I had some issues with a couple Ellsworth frames.
I posted about them, and got treated extremely well.
Basically I had a new frame shipped to me without any question after the shop confirmed the 2nd crack within 3 days. That is great service...on the part of Ellsworth and the shop I was dealing with.

anyway. thats that.

[ProfSki]

There is nothing wrong about posting a problem. That is helpful to the company. I just am opposed to ranting from the get without 1st giving the high road a chance first....Keep Your Ski Tips Up!!

[nova2]

It might seem lame but could you post some of the finer points to composing a complaint letter to a company. With doom gloom, emotion and frustration it isn't always the easiest thing to write a letter.

How would you suggest a letter be put together to get the best results or moreover get comp'ed an invitation to test new product?

I get your first 2 points to contact the manuf. before we go ballistic online, and to be civil, but I need some elaboration.

Thanks for the good point.

[ProfSki]

Try this.........."Yo Dude....My sliders broke while pre-jumping the hanincom's penultimate jump. Like I donno what happened? Their like my only rides right now. Like, I'm Bummed"
Try that...LOL

[f2f]

Their like my only rides right now. Like, I'm Bummed"

i believe the correct wording should be "i'm like, bummed"

[nova2]

weeel I guess I deserved that, I know what you are talking about and I suppose I could draft a decent letter if I needed to, especially if it meant getting something broken replaced.

I just thought your experience at various ski companies might lend us some key points, but I know being "miss manners" isn't cool.

Right on Dude.

[ProfSki]

Just as my title says. Make every complaint and every question a positive thing......... like this.........Gee honey that dress looks great on you. But could you put on the blue one? That one really matches my suit and makes me hot for you....Translation....Your f___ing ski broke and now matches my cast on my leg. This has made me really hot!!! I want new skis and my medical bills paid. Or a law suit is in order!!!

[Deep Days]

Try this.........."Yo Dude....My sliders broke while pre-jumping the hanincom's penultimate jump. Like I donno what happened? Their like my only rides right now. Like, I'm Bummed"
Try that...LOL

Bwaaaaa!!!! I like.

You make interesting points, Prof.

[freshie247]

I'll advise you to spell advice this way.What's the suggestion for when a company knows that their product is flawed & has known it is flawed for some time ,but does nothing to address the problem.

[72Twenty]

I broke some Markers once and sent them back with a semi nasty letter saying I was switching to Looks and they sent me a new pair of bindings and a hat and a bunch of stickers.

[ProfSki]

I speel reel bad I no...LOL If a ski company has had a problem and does not address the problem it's like this. The bean counters are running the show. Large factories don't give a rats butt when all they do is sell to the mass retailers who cater to the skiers who might ski 3 times a year. Quality is not their fort'e. They care mostly about their Cosmetics. As long as it looks good, good it is for them. Most smaller factories care and care a lot. And respond in kind. There are exceptions...and they know who they are....And shame on them.

[Lone Star]

There is nothing wrong about posting a problem. That is helpful to the company. I just am opposed to ranting from the get without 1st giving the high road a chance first....Keep Your Ski Tips Up!!

haven't noticed any threads like you mention recently..... links?

[XtrPickels]

I have worked at various ski factories in the last 35 years. I have seen customers due to problems flown to the factory and put up in a fancy hotel, given meals and had the ski ticket paid to test out their new skis just because the customer was civil in telling them about their problem. I also have seen people get the flip side of nice.

I declare shenanigans
Who was the customer and what was the problem?

[ProfSki]

Perhaps I came out of left field on this....You are correct. Not much bad stuff recently..Me being new went through a lot of old stuff..but it stuck in my brain...Still valid...it pays to know ......

[splat]

I declare shenanigans
Who was the customer and what was the problem?

SheRa.
She needed some boards to do the 14ers.

She had a lil maggot help getting here, though.

[Kya]

FUCKING JONG

[SkiED]

wow what a dumb and worthless post. Thanks for your own rant profski.....not that anyone could give a shit

[72Twenty]

I still won't buy Markers. But you can paint a picture of teddy bears and rainbows and ice cream if you want to. It won't change my mind.

[ill-advised strategy]

way to point that one out there master of the obvious.

[Roger Wilco]

There is nothing wrong about posting a problem. That is helpful to the company. I just am opposed to ranting from the get without 1st giving the high road a chance first....Keep Your Ski Tips Up!!

Blah blah blah. Who gives a fucking rats ass what you think who the fuck are you? If I have to shell out $1000 that I don't have on a pair of sticks and gear that were "designed" by an engineer who makes upwards of 60k a year they had better be on the money. I'm not the R/D department for your shit. Your stupid problem is that instead of holding a company to a standard you are for lowering the bar. If your shit doesn't work hold your own people responsible because if you sell me an $800 piece of shit that doesn't work I'm telling everyone! Its not my fault the construction was poor, or the materials sucked. If you don't like me bagging your shit get it right before you decide to pawn junk off on me because I don't care what any company "thinks" is nice.

From Reno huh?

[glademaster]

Hmm, "Roger Wilco" and a bad attitude, you from the Palmyra area originally?

Oh, and welcome JONG, I couldn't agree more with ya.

[cj001f]

I love the distortionary power of the interweb