Who's driving a VW AllTrack?

[skithewest]

63k, just after the haldex overhaul, edc and check engine popped up.

Shop ran diagnosis, no boost to the turbo. Thankfully turbo replacement was covered under warranty. Would've run me $4k...

Seats are also cracking in mine unfortunately, but otherwise the car is as fantastic as day 1.


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[V.R.P]

‘17 with 65k on it. Seats cracking and shifter trim splitting here too. Otherwise I love the car. Sometimes in sport mode it feels like the transmission/turbo lags a bit.

[Wes Mantooth]

‘17 with 65k on it. Seats cracking and shifter trim splitting here too. Otherwise I love the car. Sometimes in sport mode it feels like the transmission/turbo lags a bit.

They'll replace the shifter trim for free under recall. I got ours replaced after a year or so of shredding our hands on that shit

[SuperChief]

Wife has 17 Alltrack I have a 14 tdi sportwagen. Her car feels so much lighter and snappier to drive, mine is a bit heavier in the steering feel I imagine it’s the difference between an iron diesel block compared to the ai 1.8t in the newer car. All
My friends have Subarus they are in my opinion very cheaply assembled, there is so much wind noise and road noise in them It’s ridiculous. That being said if I switch cars I’m gonna take a crosstrek for a drive since they don’t make a the Alltrack anymore. I would trade my tdi wagon for Alltrack in a heartbeat, there’s no value in diesel since it’s overpriced now.

[fool]

Anybody installed a hitch on their Alltrack? Would like one primarily for the option of a hitch bike rack with the slight possibility of towing. Found this one: https://www.etrailer.com/hitch-2017_...tm?&Redirect=8

Previously I had a hitch installed on an '05 Subaru Outback XT and it worked fine. Curious if something similar could work well on an Alltrack.

[jackattack]

I installed a hitch on a golf sportwagen but not our alltrack, there was already one installed.

The process to install on the GSW was a little annoying because I had to remove the back bumper. Totally worth it though.

[singlesline]

Not on an alltrack, but on other MQB vehicles.

The ecohitch product is very nice and I would definitely go with the 2" even though it costs a lot more than the 1-1/4 curt. No reason to stick yourself with the small receiver.

Alltrack should require removing the bumper fascia, but not dropping the exhaust. Pretty simple installation with no drilling or metal cutting required but you will have to trim a piece of plastic trim (but it is not a visible piece unless you get below the car). Doable in a driveway with some jack stands in a couple hours no problem. Might not even need the jack stands but some of the screws are a lot easier to access when the suspension is unloaded (and obviously if you had access to a lift, it would save your back!)

Perfect for a bike rack and if you hook up a wiring kit, you can tow light loads. Pretty stealth installation with no loss of rear ground clearance like you get with the cheap Curt hitch on a Golf/GTI where the crossbar sits below the bumper.

[Flexon Phil]

92K on our 17 S DSG now. Only major issue has been the notorious water pump failure which is commong with the 2.0T. I was fortunate enough to get VW to cover half of of it.

[gregL]

92K on our 17 S DSG now. Only major issue has been the notorious water pump failure which is commong with the 2.0T. I was fortunate enough to get VW to cover half of of it.

Did you join the class action suit?

[TheEleven]

Anybody installed a hitch on their Alltrack? Would like one primarily for the option of a hitch bike rack with the slight possibility of towing. Found this one: https://www.etrailer.com/hitch-2017_...tm?&Redirect=8

Previously I had a hitch installed on an '05 Subaru Outback XT and it worked fine. Curious if something similar could work well on an Alltrack.

There’s a thread on vwvortex w a ton of into on hitches


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[alpinevibes]

Anybody installed a hitch on their Alltrack? Would like one primarily for the option of a hitch bike rack with the slight possibility of towing. Found this one: https://www.etrailer.com/hitch-2017_...tm?&Redirect=8

Previously I had a hitch installed on an '05 Subaru Outback XT and it worked fine. Curious if something similar could work well on an Alltrack.

I bought that same hitch from eTrailer a few months after we bought our Alltrack new in 2017. I did not enjoy the install but it was doable; took me 4hrs or so all said and done, using a shop garage at work.

Looking back it would have been nice to have a second set of hands for dealing with the whole bumper and the sensors still connected. I definitely snapped a few of the plastic clips dealing with the bumper and my jig saw cut out of the lower bumper wasn't super clean, but it all worked and and it's been a great hitch. We run a RockyMounts rack on it 6mo of the year and yeah, 2" is the way for sure.

Did you join the class action suit?

Yes, here; anyone else in? Has anyone seen a check?

Funny... I suddenly remembered the suit last week and called the 1-800 number. The lady was curt and annoyed to talk to me and quickly told me that my claim had been denied. I asked her why and she said a letter was "actually being mailed out to me" but that I hadn't provided enough documentation. I got the letter and it seems all to coincidental that it happened to be mailed on the same day I called and nothing had been sent in months previous. Would have received anything if I hadn't called??? All that to say - if you entered the suit, call and check in. I

'm about to mail back all the service records as my appeal; hopefully it works out. Our repair cost $1100 plus a few hundred of diagnostics leading up to the actual repair.

[Flexon Phil]

Did you join the class action suit?

With 90K on the car, i was past the requirements.

[jackattack]

afaik the class action was settled and includes a warranty extension to 8 years 80k miles and coverage for 1 replacement prior to 80k of the repair was paid out of pocket.

[SoVT Joey]

I wonder what Benny thinks?

[fool]

Awesome - thanks all for the hitch info.

Is it still possible to join the class action or did a deadline pass?


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[alpinevibes]

Awesome - thanks all for the hitch info.

Is it still possible to join the class action or did a deadline pass?


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Already passed: https://waterpumpsettlement.com/Important-Dates

[Dark Energy]

2017 Sportswagen purchased new. Replaced the water pump at 68K in 2021. All service up to 62K was at dealer, had the pump replaced at reputable VW shop for $900 less than quoted by dealer. Joined the class action with claim form and supporting data sent in June 2022, including all 51 pages of service records from the dealer plus the water pump repair receipts. Claim denied as not complying with "adherence to the vehicle's maintenance schedule, as set forth in the Warranty & Maintenance Booklet, that are relevant to the coolant system (including use of the proper coolant fluid recommended by Volkswagen or Audi,...).

This is deceptive. According to the warranty booklet and the dealer, the vehicle maintenance schedule for my mileage was only to check [check at 40K, 80K and 120K] the fluid levels for my mileage. No requirement to replace or flush. And, according to the dealer records I did not need to add or replace - although I suspect they may have topped off as a courtesy. I have sent in the Vehicle Coolant System Maintenance Declaration of no records available to the claims administrator - Rust Consulting in MN - along with the name and contact information of the dealer service manager, date I spoke to her, and my efforts to get additional records [which according to the dealer there are none as they did everything supposed to do according to the warranty booklet]. This declaration needs to be sent by May 7, 2023, or the claim will be denied.

[tuacati]

2017 Sportswagen purchased new. Replaced the water pump at 68K in 2021. All service up to 62K was at dealer, had the pump replaced at reputable VW shop for $900 less than quoted by dealer. Joined the class action with claim form and supporting data sent in June 2022, including all 51 pages of service records from the dealer plus the water pump repair receipts. Claim denied as not complying with "adherence to the vehicle's maintenance schedule, as set forth in the Warranty & Maintenance Booklet, that are relevant to the coolant system (including use of the proper coolant fluid recommended by Volkswagen or Audi,...).

This is deceptive. According to the warranty booklet and the dealer, the vehicle maintenance schedule for my mileage was only to check [check at 40K, 80K and 120K] the fluid levels for my mileage. No requirement to replace or flush. And, according to the dealer records I did not need to add or replace - although I suspect they may have topped off as a courtesy. I have sent in the Vehicle Coolant System Maintenance Declaration of no records available to the claims administrator - Rust Consulting in MN - along with the name and contact information of the dealer service manager, date I spoke to her, and my efforts to get additional records [which according to the dealer there are none as they did everything supposed to do according to the warranty booklet]. This declaration needs to be sent by May 7, 2023, or the claim will be denied.

Same bullshit happened to me. I sent in the declaration too.
Fingers crossed, but not too hopeful. Why did they even bother with this lawsuit?
Fucking lawyers.

[Dark Energy]

Best I can determine from the Settlement Agreement whether we have supplied enough documentation is made by Rust Consulting [https://waterpumpsettlement.com/Port...QaNmvfQ%3d%3d].
This is at p. 15-16 of the pdf of the settlement agreement.

If after supplying the declaration, we then have 15 days after a denial to request an "attorney review."

I think we need to locate a service record within 10% of the mileage of 40K [36k to 44K], 80K [72K to 88K] etc., that the coolant was checked and if necessary filled. I provided that.

Finally, it appears that Judge Madeline Arleo of the N.J. Fed. Dist. Ct., 50 Walnut Street, Ctrm MLK 4a, Newark, NJ 07101 has retained jurisdiction to make sure the settlement is implemented. She may be receiving more than a few complaints since it does not appear we can actually file a complaint with the Court since the case has been closed.

[alpinevibes]

Good to know I’m not the only one getting yanked around on details. I just mailed the appeal in: I printed off a few dozen pages with all my service records and proof of payment and typed up a thorough cover letter to outline our situation.

It seems about as cut and dry as possible of a claim to approve, to me, but yeah: fucking lawyers!

[radam]

Anyone hear anything on their claim recently?

[alpinevibes]

Anyone hear anything on their claim recently?

I emailed them for an update on the 27th, they got back to me on the 5th asking for VIN and info. I sent that to them, but still waiting on an actual update...

[Dark Energy]

Nothing. I did call the claims administrator. Confirmed they had timely received my Vehicle Coolant System Maintenance Declaration before May 7, 2023. The call center individual stated that their receipt of the declaration was sufficient for me to receive a check.

In the meantime at 100K, I have developed a grinding noise in the right rear. Initially thought it was my snow tires. Put on the summer tires, and the noise was still there so thought wheel bearing. Tuner shop said no. Rather, they diagnose as a rear-differential failure. Very expensive repair. VW Vortex reveals it to be a common issue. So disappointing.

[alpinevibes]

Nothing. I did call the claims administrator. Confirmed they had timely received my [COLOR=#333333]Vehicle Coolant System Maintenance Declaration before May 7, 2023. The call center individual stated that their receipt of the declaration was sufficient for me to receive a check.

Very interesting; I called them yesterday and he wouldn’t really confirm anything, except that our claim had been deemed insufficient months ago. No confirmation that they’ve received my follow up mailing and appeal ( sent well before May 7) and he said I’d only get updates on their decision in writing.

No timeline for that decision, but he said probably 4-6 more weeks off of no real reason. I just told him I’d continue to call. So annoying. I was dumb to not just do the affidavit and try to show them all my documents…

[Lynx]

Hey all,
I'm considering a used Alltrack as my '13 Outback probably needs another short block... this thread has been a nice (if not stout) Sunday read...

Sounds like water pump and shifter trim are a thing to ask about when buying used. Wondering if the collective has any other advice on things to be mindful of while shopping a used Alltrack? Any other big or common issues you're seeing as the odometer goes up?

I'd be looking at a 2017 - 2019 manual, prob 50 - 90k miles to be closer to my price range.