sarcastic remarks can get you banned from Neptune Mountaineering

[Danno]

Sounds like you have other good options so fuck em.

Funny thing is, we don't, really. Bent Gate is 20 miles away; REI is at the moment the only other game in town (or Boulder Ski Deals/Christy's for resort oriented stuff). If Neptune was better, they would likely have a lot more business. But sadly, they could get better tomorrow and it would take a long time for them to see the results, because so many have been turned off for so long.

[reidhresko]

and give your business to bent gate. good people over there for sure.

fuck that, GIVE YOUR BUSINESS TO MARSHALL - not only is he not a dick, but he actually does killer work and can get you anything you want including the super-hard-to-find garmont boots....

lesson learned?

[grskier]

I'm confused... I know Neptune sucks.... but is this a jong v. jong, an alias v. alias, or a alias v. jong battle we have going on here. Either way, I'm paging stfuyfm to the floor to say something.

[El Chupacabra]

I sent them the following email from a spammable email addy:

Hi-

Do you carry the Garmont Axon in a 27.5?

Thanks-

Kermit

Reasonably quick response (1 day):

yes we have two, if you want one act fast!

[summit]

This thread is the first hit when you google "Neptune Mountaineering Sucks." Maybe that'll get their attention. I've been in the customer service industry for almost 20 years, and it baffles me they are still in business after the comments I have read here.

And it is already the 12th hit for Neptune Mountaineering

Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering

Reasonably quick response (1 day):

yes we have two, if you want one act fast!

Now respond: "But this guy I know was told that you didn't have any" and link them to this thread

[Blurred]

And it is already the 12th hit for Neptune Mountaineering

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Does this really work to bump it up in search engines?


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[reidhresko]

Does this really work to bump it up in search engines?


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have fun with this one, Neptune. the owner/employee must not have read the sick Skiing article about what dicks we can be

[wanghoeby]

Does this really work to bump it up in search engines?

I'm pretty sure they base it off of hits rather than content. So, I think your best bet is to keep bumping it.

[frorider]

This same ass also refused to mount some G3s on the old atomic heli guides... maybe 90 under foot 200cm. I had to get another employee to right up the ticket. His argument was that was way too much ski to try and tele on. Funny shit.

So yeah, half of those guys suck, and the other half are helpful. In the end I stopped buying equipment from them due to the tude....

damn that G3 binding story is eerily close to one of my own experiences there. total lack of knowledge, combined w/ a stubborn, arrogant attitude. yeah that'll create some customer loyalty.

[Dhelihiker]

Isnt that the truth with 99% of all ski shops. I have to mentally prepare myself before I walk into one. Dont ask any questions, just buy shit and leave. If you think that is bad try a Bay Area shop, at least you probabaly have another option.

[smolakian]

This thread is funny. I haven't read through it all so I'm probably gonna be echoing what everyone else has probably already said.

If it's not apparant by now, I'll confirm the fact that Neptune already had a reputation for elitist snobbery and poor service. It's nothing new. I heard about that as soon as I started climbing in the front range. I figured it was just due to the the whole played out "Bouuuuulder" is too cool for school thing. But I found out firsthand that it was actually true. I live in Golden and shop at The Bent Gate. The vibe is completely different.

If you aren't ripped and decked out in full Prana don't expect to get more than a sideways glance if you go in to buy climbing shit. But, hey, it's primarily a climbing shop. Climbers are a pretty funny crowd, especially boulderers. The fashon show around here is kinda rediculous. Go up to flagstaff or climb at the Spot sometime...I always get a laugh watching self-satisfied (and, admittidly, usually pretty good) climbers strut around with their shirts off making enough noise to ensure that people are paying attention to them. Don't get me wrong, I love to climb. But, there are some really dorky aspects to the scene.

Dissing on Boulder is kind of passe. But, Neptune is the quitissential example of the "I'm lefter, more beautiful, more core, and more socially consicious than thou" bullshit attitude that gives Boulder a bad rep and undermines the purpose of any of those things. You're in CO (Boulder no less) everyone's a climber/biker/skier/etc...Just becuase you are good at one or all of those things doesn't give you any right to an attitude because, chances are, the next customer to walk through the door is probably better than you at at least one of them.

[MOHSHSIHd]

Does this really work to bump it up in search engines?


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lets keep bumping this thread until Google searches for "Neptune Mountaineering" yield results with this thread as one of the first hits...

[Artie Fufkin]

lets keep bumping this thread until Google searches for "Neptune Mountaineering" yield results with this thread as one of the first hits...

^^^^^^^


This thread is the 5th result of a GIS of the words "neptune mountaineering ski"



That is some whack customer service on their part.

[Kski]

It looks like 6,272 potential customers have now read this thread.

adimmen's banning could go down as Neptudes worst biz decision ever

[Crinkle]

have fun with this one, Neptune. the owner/employee must not have read the sick Skiing article about what dicks we can be

shit this made me laugh.

seconded on the, "go see marshal", he's the last guy you'll ever need when it comes to bikes/skis under one roof. not to mention the honest advice he'll give you with 0 attitude.

[skier25]

What an a$$hole. The guy should be fired for his incompetence and for crying to his boss about a customer who only wanted his ski boots.

The Bent gate is where it's at. Still my favorite store in the whole world.


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[adimmen]

The GM told me he would proudly stand up for his employee again and he encouraged me to tell everyone I know about the incident. I wonder if he still feels the same way.

[intercostal]

from the neptune web site... have fun with this...

Since April 1st 1973, Gary's easy going and informal approach has attracted many fellow enthusiasts who have come to call Neptune's 'work'. Like no other business owner, Gary has always believed in the benefits of hands-on experience for his staff. He is one employer who understands the importance of playtime. While Gary hires the staff for their enthusiasm and experience, he believes that there is never enough of both. Rather than competing for comissions, we receive bonuses for our activities, such as testing all the Demo skis or climbing McKinley or skiing a marathon or climbing all the routes from the "Hit List" 5.7 or easier (the harder grades count too, but only after the easier grades are completed.)

As we play together, we kind of become like family, like the Addams family to be specific, but 'family is family'.

This section is dedicated to the hardworking Über humans who in fact are the guts, muscle and sinew of Neptune Mountaineering.

[intercostal]

I'll start...

from the neptune web site... have fun with this...

Since April 1st 1973, Gary's easy going and informal approach has attracted many fellow enthusiasts who have come to call Neptune's 'work'. Like no other business owner, Gary has always believed in the benefits of hands-on experience for his staff. He is one employer who understands the importance of playtime. While Gary hires the staff for their enthusiasm and experience, he believes that there is never enough of both. Rather than competing for comissions, we receive bonuses for our activities, such as NOT KNOWING SHIT ABOUT any of the Demo skis or TALKING ABOUT climbing McKinley or skiing a marathon or JUST BEING ABOVE climbing ANY OF the routes from the "Hit List" 5.7 or easier (the harder grades count too, but only after YOU'VE COMPLAINED ABOUT the easier grades.)

As we play together, we kind of become like family, like the Addams family to be specific, but 'family is family'.

This section is dedicated to the hardworking Über humans (YES, UBER WITH AN UMLAUT, BITCHES!) who in fact are the guts, muscle and sinewy RECTUM of Neptune Mountaineering.

I'm sure some of you can do better...

[Caucasian Asian]

lets keep bumping this thread until Google searches for "Neptune Mountaineering" yield results with this thread as one of the first hits...

bump for 6,820 views

and for the top of the page

[Greydon Clark]

Hey douchebags, you’re mob mentality and petty vindictiveness isn’t very attractive.

[Pablo Escobar]

Hey douchebags, you’re mob mentality and petty vindictiveness isn’t very attractive.

ba haaa. you live at sea level

[PNWbrit]

Hey douchebags, you’re mob mentality and petty vindictiveness isn’t very attractive.

It's just a smidge excessive....

Plus I bet Neptune's can't hold a snoot to Feathered Friends when it comes to elitism.

We should try and get one of us barred from there to prove it.

[Hugh Conway]

Hey douchebags, you’re mob mentality and petty vindictiveness isn’t very attractive.

It looks to be a nice vindication for the manager.

[homerjay]

Hey douchebags, you’re mob mentality and petty vindictiveness isn’t very attractive.

Fer reals. All this after hearing one side of a two-sided story? adamemmnon or whoever was probably mouthing off.