I don't hate them, they're just a store, I reserve my hate for things that are important. But I do prefer to give my hard earned dollars to other businesses, not them. :shrug:
I don't hate them, they're just a store, I reserve my hate for things that are important. But I do prefer to give my hard earned dollars to other businesses, not them. :shrug:
Quote:
Originally Posted by Danno
I can't believe you still use IE. Badump.
i wonder how much it annoys them that they can't get this thread off the front page of google search.
prolly maddening when the owner ego-searches "neptune mountaineering" and sees this every damn time.
ha.
i just found a neptune mountaineering nalgene bottle in my garage. i live in washington and have never been to colorado. :yourock:
Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering
Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering Neptune Mountaineering
this thread is definitely a great read!
I used to live behind Soopers there on Table Table for a few years and went into Neptune's twice in 2003 and 2004.
The first time I went in looking for an arcteryx sidewinder and the guy that "helped" me treated me like a complete idiot. I ended up supporting another small business in my hometown (alpine shop in STL) since they were so rude to me. I even left the store wondering what was going on, why would they treat somebody like that who obviously wants to buy an expensive item? I decided that the sales guy I talked to must have been having a bad day and that i would give them another chance since the store seemed to have so much history etc.
I went in again when they had a large banner proclaiming a sale on north face or mountain hardware, something like that. I was again given incredible amounts of 'tude asking simple questions about gear (that they AGAIN didn't seem to know much about!). I left after a couple of minutes.
I can't imagine why anybody would want to shop somewhere with super high prices and employees who make customers want to leave.
This may be late, but I ran across this thread and had to comment. Last year I went into Neptune to see about heat molding two pairs of Nordic racing boots. A young lady (sorry, cant remember her name) with long black hair and large pattern corderoy slacks assisted me. Not only was she friendly and helpful; She actually listened to my issues I was having with the fit and appropriately offered with custom shim inserts and a pair of insoles.
I thanked her during the heat molding process as I was a little overwhelmed with the outstanding service. She replied say that "Well we take care of our customers...I'm of course not going to charge you for the molding.....and hell you bought two pairs of top of the line boots. I had to be honest and confess that I had actually recieved the boots out of state through a pro-deal. She grinned and said...I can probably hook you up.
I asked her what could offer. She said a six pack could cover it. After determining that fat tire would probably do the trick, I returned to pick up my boots with my shiny new insoles. Again, I thanked her for all her technical assistance and generous service. She asked if I wanted to have a beer with her from the sixpack. I had to go, otherwise I really thought this girl was awesome and wanted to cheers a brew.
The point is, I was accomodated immediately as a customer. The salesperson was technically proficient and offered valid insight to help with my boots. Was not pushing any commission. Gracefully ignored the fact that I hadn't actually purchase the boots which were currently being serviced. Not only hooked me up with a sweet tech comp...she followed through and called me out for a six pack! I love it!
I left thinking that, that has to be a cool place to work that someone could pull that off and then openly crack a beer with a customer on the sales floor!
^^
Great 1st post, thanks for bumping a thread from August.
That was some great verbal diahrrea there.
Did she also give you a BJ to complete the great customer service?
WOW, you must be the dip shit who owns the shop considering anyone with 1 post is a FUCKING JONG anyways :nonono2: JONG:nonono2:Quote:
Originally Posted by dubya303
oh, and I heard Neptune STILL SUCKS BALLS:D
WHAT A FUCKING LAME STORY/ATTEMPT/LIE. KEEP DRINKING THE KOOL AID DOOD.
That was a man baby!
Wow. Reads like a paid advertisement... or a badly disguised attempt at a shred of credibility by the owner! What A Dick. :fuckyou:Quote:
Originally Posted by dubya303
Top work on reviving this thread - time to go and check if a google search still puts it on the first page... :D
yawn....
Yep. Neptune still sucks balls.
I'm a JONG here, but I know better than to post something like that here.
The best part is that you revive a post to tell a story from last year, and to top it off you can't remember her name but you can remember her large patterned corderoy slacks!
JONG doesn't even begin to describe it! Total fucking idiot isn't even close. Nobody, I mean nobody in their right mind would ever, ever, ever turn down a beer invite from a chick who works in a gear shop. Nobody! Ever!
:nonono2::nonono2:
hey, i just read ALL 28 pages! I'm 2 minutes past closing at work, but it was well worth the 3 hours i just wasted!
Yup still the second link on a google search. God damn...... you don't EVER want to fuck with a maggot.
HI! BILLY MAYS HERE FOR THE BIG CITY SLIDER STATION....NO SORRY, NEPTUNE MOUNTAINEERING, SETTING THE STANDARD IN CUSTOMER SERVICE!
SIMPLY COME INTO OUR SHOP AND LET OUR EXPERIENCED STAFF GIVE YOU THE BLANK FACE OR SPEAK UTTER RUBBISH!
AS A THANK YOU TO OUR LOYAL MAGGOT CUSTOMERS, WE'RE OFFERING A SPECIAL PROMOTION FOR A LIMITED TIME!
CALL NOW AND YOU'LL GET A BINDING MOUNT & FULL TUNE FOR ONLY $19.99, YOU'LL ALSO RECEIVE A BONUS GIFT STICK OF MIGHTY PUTTY. IT'S A SUPER POWERED EXPOXY, PERFECT FOR THOSE STEEZY BINDING MOUNTS.
BUT WAIT! THROUGH THIS EXCLUSIVE TGR OFFER, CALL NOW AND WE'LL DOUBLE THIS ENTIRE OFFER FOR ONLY $19.99! CALL NOW!
I gotta say, that mighty putty actually fill core shots really well.
I mean, not that um... I mean your point is well taken and shit...and billy mays is a twat, but the putty, that shit really works
I went through 3 pairs at various 'noteable' bootfitters.Good ones take a bit of time to make it right. SPORT LOFT , near SLC,holds highest standards I've seen.
Wow. 28 pages of Neptune bashing.
I like Neptunes. Never encountered any of the nasty attitude. I can't remember one rude sales person. I also have to say that they have better informed sales people than most outdoor stores I've frequented.
I've bought stuff from them for the last 15 years ranging from climbing gear to ski gear to clothing. They've mounted 8 or 9 pairs of AT bindings for me. All but one of these was great, and the one they screwed up (mounted it too far forward,) they bought me a brand new pair of skis. Their shop people have, on occasion, fixed stuff for me for free (broken ski pole tips) and given me beta on stuff like ski waxing. I've bought several pairs of Intuition liners from them, and had a number of boots fitted there. When a set of climbing skins had the glue start to fail after a few uses, they re-glued the skins for me at no charge.
About a month ago, I was in their store, and after standing in a long line to buy something, their credit card machine went down. I didn't have a checkbook with me, but I had some cash. However, I was about $1.25 short of what I needed. They cash register guy took the buck twenty five out of his pocket to cover the difference. He said he felt bad that I had to wait in line and then the credit card machine broke.
That's pretty good customer service.
So, while other folks may hate Neptune. I'm one of those who has no complaints. On the contrary, I like the place.
Kai, I'm guessing you live in NoBo and drive a forrest green Audi All-Road and own a multi-gen labradoodle too, right?
That would explain why you like paying way too much for gear from headier-than-thou douches.
Quote:
Originally Posted by Whiteroom_Guardian
Nope. You're guesses are a bit off the mark. I don't live in NoBo, no Audi, and no dog at all. I'm also not a super-rad ski dude. (I'm not even sure what "headier-than-thou" means.)
I am surprised at the amount of venom in this thread. It's interesting how excited folks seem to be over the stuck up salesman issue.
This thread started as a result of Garmont Axons. I had a different experience with my Axons. I bought my Axons on sale at REI in Denver. The boot fitting I got there was terrible. I thought the Axons were pretty uncomfortable. After a few outings, I took them to Neptunes and got them re-fitted there. Big difference. After the Neptune fitting, they were great. Yes, I paid less at REI. But without the customer service for a decent fitting, the money I saved buying the boots on sale wasn't worth it.
As for paying too much, I'd rather pay a little more and support a local shop that has good customer service. I've found that Neptune's fits that description well.
that store is not for me, but i am riff raff that can't afford retail anything. I just hate the feeling of that place honestly. It's just something about the environment in there. the only employee that i ever dealt with was a real nice guy though.
Gary Neptune seems an OK person, but I think he should
make his staff wear big trashy cardboard signs around their
necks for a week after they screw up. The sign could say
something like
"I have fucked up 6 mounts this season" or
"I got caught bullshitting a customer about gear" or
"I threw down excessive Nep-tude but I am not really 'core"
I think some old fashioned public humiliation would soon cut down a few egos.
Like any shop, there are some good and not so good people there.
I'd be surprised if 1/3 of the people who have posted in this thread had actually been in Neptune's...
I have a new Neptude story.
I go in with a pair of Bluehouse Mavens (139mm underfoot), explaining to Salesman A that I've marked a line for chord center, and that I'd just like to borrow a BD jig real quick (or give the guys in back 20 bucks) to mark where I need to drill the holes (this takes about one minute per ski...at most). I informed the dude that I've been a ski tech in years past, and my current Boulder connections don't have a jig wide enough at the shop (Larrys was on loan, Christys goes to 115mm, Bent Gate does everything over 115mm by hand). He says..."well maybe they'll do it for a couple cases of beer". Basic math puts that well above the price of a new mount....for real beer anyways. Nevertheless, he goes and asked Tech boy about it....who comes out and says "What, are you &%*$ing crazy?". I was really desperate since I was heading to BC in 2 days, so I restrained myself from tearing into him. I explain myself again that all I wanted was to mark the skis with a pen using the jig, or have them do it for 20 bucks. He stomps back into his shop. Salesman A says they can't do it. Its 2 pm on a Tuesday....the store is empty.
I take the Mavens to REI in Denver 2 hrs later. They hand me the jig, I tap a drillbit with a hammer thru the jig to mark the spots, I'm outta there in 2 minutes. I offer a tip...."no need" they say. This is not a legal issue, as I'm just marking the spots.
You suck Neptune!
Neptune Mountaineering F-in sucks!!!*
*I've never been there.
And apparently, REI rocks!Quote:
Originally Posted by beaterdit
So I have recently gone to neptune and think their customer service is outstanding. Got some custom foot beds made and been back a couple of times for adjustments. Every time I am waiting on Chuck the other CS's ask me if I need help. When I am walking around the store in between adjustments almost every employee stops and asks if I need help. They do get busy from time to time but I havn't had a problem with a single employee in the store.
Sick TR.Quote:
Originally Posted by CherryBlossom
Gotta love the first posts from people supporting Neptune. Do they realize that they actually make Neptune look worse, not better?Quote:
Originally Posted by CherryBlossom
<== has been to Neptune numerous times, won't give them any more of my money after numerous experiences with tude and poor CS.
Heh. Dude, Scott doesn't have a green audi :DQuote:
Originally Posted by Whiteroom_Guardian
Quote:
Originally Posted by frorider
This guy nailed it on the Head
Every time I've had to go in, in the past four years I've been met by self engrossed, jack asses from an overstaffed sales floor trying to bullshit me about some product that they actually know nothing about. I'm all for supporting the small man and local businesses, But Neptunes......? Given numerous tries and always left with a bad taste. Reform starts from the top and although everyone is self engrossed to a certain extent Gary has more than his healthy dose.
I hope that this form, all 29 pages acts as reminder to the other business of where their priorities should lay.
For the time being, find out about the other local business on the Front Range they're there, I’ve been patronizing them and haven’t been leaving disgruntled.
I'd have to say Neptune is the only mountaineering shop in OR/WA/UT/CA/CO that has ticked me off in this way. I second
Neptune exudes Boulder culture
Boulder culture = psuedo hippie douchebags who act the part of the mountain person, but are basically clueless posers.
I find it funny that out of several new users' first posts in this thread, that this post is ripping on Neptune. The others are obviously shills, but this one is obviously not.Quote:
Originally Posted by Chewy
Say it ain't so!Quote:
Originally Posted by Blurred
;)
Well, I'd expect that more first posters are going to be posting in this thread since it's the second link you see when you google Neptune Mountaineering.Quote:
Originally Posted by SCUTSKI
okbye