Damnit Steep and Cheap

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03-01-2007, 03:35 PM
bakers_dozen

Damnit Steep and Cheap

So last night I wanted to buy the Northface Pivotal Backpack off of Steep and Cheap. Go through the ordering method and submit my payment and all of that (even getting raped on the shipping to Canada). There were lots of backpacks left, I check back an hour later and the pack is still on sale...

This morning I get this email from Steep and Cheap.

"Hi!
Sorry, it looks like you were a bit slow to pull the trigger.

The item you ordered sold out seconds before your order was placed. Sorry
for any inconvenience but in the fast pace world that is SAC, things go
fast. I'm going to cancel your order, so we can get the refund back on your
card as soon as possible. "

A bit slow to pull the trigger? wtf don't blame it on me SAC, there was plenty of time, I was really disappointed and needed to complain.... Thanks... First time trying to buy off them, what a great experience
03-01-2007, 03:38 PM
ptavv

What's SAC?
03-01-2007, 03:47 PM
ubertele

They probably just sent you the wrong email. They can't ship any North Face products to Canada so that is why they couldn't fill your order.
03-01-2007, 03:55 PM
Pura Vida

Shipping to Canada is likely the problem. Got an issue, contact their customer service. I had a problem with an order (which turned out to be the fault of UPS), but the Backcountry.com/SAC customer service was REALLY EXCELLENT. They went out of their way to make sure I ended up happy and responded to my problem almost immediately. It was a really nice change of pace to have such excellent and helpful customer service in this day and age.
03-01-2007, 03:57 PM
backpack

The same thing happened to me, but with a different item. The bar was still 1/2 full AFTER I ordered, got my confirmation, then a day later "waited too long to pull the trigger."

I was pissed, wrote an angry email, then figured maybe there was a one-time glitch and I shouldn't be so angry... hopefully it doesn't happen again.

Note: I'm not in Canada.
03-01-2007, 04:00 PM
mavrick

^^^ call instead... u put up a big enough fuss they will bend over backwards to make you happy...
03-01-2007, 04:03 PM
ubertele

Quote:

Originally Posted by backpack

The same thing happened to me, but with a different item. The bar was still 1/2 full AFTER I ordered, got my confirmation, then a day later "waited too long to pull the trigger."

I was pissed, wrote an angry email, then figured maybe there was a one-time glitch and I shouldn't be so angry... hopefully it doesn't happen again.

Note: I'm not in Canada.

Give us a call, our CS department will definitely get you what you are looking for as long as we still have them in stock.
03-01-2007, 04:11 PM
BurnHard

bakers, I managed to pull the trigger on one when there were only about 10% left... I got a Large, but I'm not sure it's going to fit. If I don't like it / it doesn't fit, you can have it if you still want one. I'll PM you once I get it.
03-01-2007, 04:20 PM
bakers_dozen

Quote:

Originally Posted by ubertele

They probably just sent you the wrong email. They can't ship any North Face products to Canada so that is why they couldn't fill your order.

Really eh? What's the deal with that... Why not tell us that BEFORE billing out credit card. :(

thanks though
03-01-2007, 04:21 PM
bakers_dozen

Quote:

Originally Posted by Bernardo

bakers, I managed to pull the trigger on one when there were only about 10% left... I got a Large, but I'm not sure it's going to fit. If I don't like it / it doesn't fit, you can have it if you still want one. I'll PM you once I get it.

I'd be interested. Let me know. Thanks dude.
03-01-2007, 04:27 PM
skadams.ca

Quote:

Originally Posted by bakers_dozen

Really eh? What's the deal with that... Why not tell us that BEFORE billing out credit card. :(

thanks though

There is usually a " * US shipment only " at the bottom of the item description for Northface, Arc'teryx, Oakley ect. items that can't be shipped to Canada - betcha you'll see it now
03-01-2007, 04:27 PM
dang

a backpack?

I thought they only sold womens clothing on that site.
03-01-2007, 04:32 PM
orange

Quote:

Originally Posted by dang

a backpack?

I thought they only sold womens clothing on that site.

Women's watches too, check it out.
03-01-2007, 04:45 PM
flatNshallow

IF canookistan shipping is the issue, solicit reshipping assistance from a stateside mag... I'd do it for you but i am sure you can find someone closer than Michigan in order to keep your shipping costs down.
03-01-2007, 04:51 PM
bakers_dozen

Quote:

Originally Posted by skadams.ca

There is usually a " * US shipment only " at the bottom of the item description for Northface, Arc'teryx, Oakley ect. items that can't be shipped to Canada - betcha you'll see it now

Yeah I see it on todays, but nothing was on the backpack page- archived here http://www.sacattack.com/items/1162

oh well, yeah Flat might be something to do in the future. But I'd have gladly paid the shipping if it actually got here :)
03-01-2007, 04:53 PM
doublediamond223

Why can't they ship a lot of those brands to CA? I don't get it....
03-01-2007, 05:06 PM
rideit

Because the authorized Canadian retailers and dealers are getting cut out of the loop. It is quite common, and there are some sound reasons for it.
03-01-2007, 05:39 PM
danhikeski

Quote:

Originally Posted by rideit

Because the authorized Canadian retailers and dealers are getting cut out of the loop. It is quite common, and there are some sound reasons for it.

doesn't really matter to me, but, it's the internet, wtf does it matter where it goes, I wouldn't think it's any different then sport-conrad or telemark pyrenees (sp)

FWIW, I would check one out before I bought that, no, wait, I have and thats why I wouldn't buy it
03-01-2007, 05:43 PM
bagtagley

S&C is played.

Its all about housewares for 07, bitches.
03-01-2007, 05:46 PM
rideit

Exclusive dealership contracts are a MAJOR investment for distributors, and having 'grey-market' goods be offered and delivered at huge discounts not only jeapardizes the effectiveness (and exclusivity) of the investment, it also tends to drive down the percieved valuation of the product in question by the public. It can be a death knell for a brand that is operating on tight margins.

(not neccesarily referencing N.F. here)
03-01-2007, 06:41 PM
Beaver

Quote:

Originally Posted by bakers_dozen

So last night I wanted to buy the Northface Pivotal Backpack off of Steep and Cheap. Go through the ordering method and submit my payment and all of that (even getting raped on the shipping to Canada). There were lots of backpacks left, I check back an hour later and the pack is still on sale...

This morning I get this email from Steep and Cheap.

"Hi!
Sorry, it looks like you were a bit slow to pull the trigger.

The item you ordered sold out seconds before your order was placed. Sorry
for any inconvenience but in the fast pace world that is SAC, things go
fast. I'm going to cancel your order, so we can get the refund back on your
card as soon as possible. "

A bit slow to pull the trigger? wtf don't blame it on me SAC, there was plenty of time, I was really disappointed and needed to complain.... Thanks... First time trying to buy off them, what a great experience

Look on the bright side. Now you don't need to get raped by UPS when they charge you a brokerage fee of about $50. SAC only ships UPS, UPS sucks. Until they change I will not order from SAC.
03-01-2007, 07:15 PM
powstash

<hijack> BD verdicts on sale now - 25 or so left. Get 'em while they are hot </shameless plug and hijack>
03-01-2007, 11:06 PM
doublediamond223

Quote:

Originally Posted by danhikeski

I wouldn't think it's any different then sport-conrad or telemark pyrenees (sp)

My point exactly.
03-01-2007, 11:20 PM
rideit

Open a retail store in a small town, you will see my point instantly.
I am not defending the policies, per se, merely explaining them to the best of my understanding.

It is not as simple as it may appear, you are dealing with tax, tarriff, and VAT issues, (or actually skirting them), and that is why it is considered 'grey market'. What TP and SC do (outside of their home countries, etc), and is technically illegal, but basically unenforceable. It is, however, overlooked by the manufacturers due to the volume that outlets such as that can produce.

It is an old, tired point, but think of it the next time you go to a town and can't find a local, core shop to give you beta, or sell you a map.
03-01-2007, 11:26 PM
Singel

Quote:

Originally Posted by Beaver

Look on the bright side. Now you don't need to get raped by UPS when they charge you a brokerage fee of about $50. SAC only ships UPS, UPS sucks. Until they change I will not order from SAC.

Maybe you haven't seen it since they changed this, but they now have a standard shipping option that includes the tariff. Shipping is still quite expensive even on little things, but you won't have to pay customs (at least that's been my experience in the 3 things I've bought).