Props to Giro/Bell...

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10-30-2006, 06:53 PM
huck4bucks

Props to Giro/Bell...

Their customer service rules!

Somehow the screw casing on my visor stripped out. Sent it back to the warranty department and Valerie called saying she'd send me a new one if I wanted. I told her I liked my helmet and if there was any way to fix it, I'd be happy with that. She worked on it and gave me a call to let me know she fixed it. Showed up today after being gone for about a week.

Gotta give credit where it's due.

Anyone else with similar situations?

Yes, this is the same helmet I lost last year while hitchhiking, for those of you that remember.
10-30-2006, 06:59 PM
powstash

I had a Giro 9 save my life, does that count?

Unfortunately they said they'd send me a new one but it has never arrived. Oh well. Still stoked they make a solid product.
10-30-2006, 07:12 PM
llyon

I sent in my 4 year old 9 mx a little while ago because paint was peeling off the top. Not only did they replace it with a new one, but they gave me a 10 mx instead. Definitely happy with Giro customer service.
Btw powstash, it took mine awhile to get returned also. Have you recieved a letter in the mail about it being warrantied yet? I called Giro up to ask when my helmet was going to arrive, and they seem to have tracking numbers their stuff, because they were able to tell me when it was coming.
10-31-2006, 01:33 PM
MacDaddy

hmm! I have this 5 year old Giro 9 that is slowly de-laming, ...I wonder
10-31-2006, 01:36 PM
InspectorGadget

Quote:

Originally Posted by MacDaddy

hmm! I have this 5 year old Giro 9 that is slowly de-laming, ...I wonder

Send it in and report back soldier.

I, too, have had good experience with the Bell/Giro customer service folks.
10-31-2006, 01:45 PM
SafteySquad

this thread makes me happy... I just bought a new Giro helmet
10-31-2006, 01:49 PM
skimoore

Thanks for reminding me....my 9 lost its goggle strap a while back, time to send it back!
10-31-2006, 04:42 PM
XtrPickels

I've gotton multiple vent plugs for my nine, no hassle at all.
Awesome customer service
10-31-2006, 04:49 PM
dk_alaskan

DAMN, thanks for starting this thread. have a 9 that delamed last year (it was saving me from drinking out of a sippy cup for the rest of my life). Now i am going to send it in and see if they can help me out.
10-31-2006, 07:34 PM
midget

the one time I did have a problem they fixed it very quickly.