Their customer service rules!
Somehow the screw casing on my visor stripped out. Sent it back to the warranty department and Valerie called saying she'd send me a new one if I wanted. I told her I liked my helmet and if there was any way to fix it, I'd be happy with that. She worked on it and gave me a call to let me know she fixed it. Showed up today after being gone for about a week.
Gotta give credit where it's due.
Anyone else with similar situations?
Yes, this is the same helmet I lost last year while hitchhiking, for those of you that remember.
Results 1 to 10 of 10
Thread: Props to Giro/Bell...
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10-30-2006, 06:53 PM #1
Genius of the Glide
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- Aug 2004
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- Incline
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- 1,051
Props to Giro/Bell...
Turning is for when things get in your way ||
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10-30-2006, 06:59 PM #2
Registered User
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- Oct 2003
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- amidst 5 mountains
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- 3,854
I had a Giro 9 save my life, does that count?
Unfortunately they said they'd send me a new one but it has never arrived. Oh well. Still stoked they make a solid product."In the woods, we return to reason and faith. There I feel that nothing can befall me in life, — no disgrace, no calamity, (leaving me my eyes,) which nature cannot repair." -Emerson
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10-30-2006, 07:12 PM #3
Registered User
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- Jan 2006
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- 553
I sent in my 4 year old 9 mx a little while ago because paint was peeling off the top. Not only did they replace it with a new one, but they gave me a 10 mx instead. Definitely happy with Giro customer service.
Btw powstash, it took mine awhile to get returned also. Have you recieved a letter in the mail about it being warrantied yet? I called Giro up to ask when my helmet was going to arrive, and they seem to have tracking numbers their stuff, because they were able to tell me when it was coming.
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10-31-2006, 01:33 PM #4
Be good, or be good at it
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- Dec 2002
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- Sandy UT
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- 3,405
hmm! I have this 5 year old Giro 9 that is slowly de-laming, ...I wonder
Points on their own sitting way up high
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10-31-2006, 01:36 PM #5
The leading edge of cool
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Send it in and report back soldier.
Originally Posted by MacDaddy
I, too, have had good experience with the Bell/Giro customer service folks.A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects.
Science-fiction author Robert Heinlein
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10-31-2006, 01:45 PM #6
Registered User
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- Nov 2005
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this thread makes me happy... I just bought a new Giro helmet
_____________________
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10-31-2006, 01:49 PM #7
our science is tight
- Join Date
- Nov 2004
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- Lyon
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- 2,103
Thanks for reminding me....my 9 lost its goggle strap a while back, time to send it back!
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10-31-2006, 04:42 PM #8
________________
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- Jul 2005
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- Boulder
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- 6,194
I've gotton multiple vent plugs for my nine, no hassle at all.
Awesome customer service
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10-31-2006, 04:49 PM #9
Longboard Rider
- Join Date
- Sep 2006
- Location
- In Anchortown looking to get my career on track
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- 4,721
DAMN, thanks for starting this thread. have a 9 that delamed last year (it was saving me from drinking out of a sippy cup for the rest of my life). Now i am going to send it in and see if they can help me out.
Last edited by dk_alaskan; 10-31-2006 at 04:54 PM.
Our world is full of surrender at the first sign of adversity, do not give up when the challenge meets you, meet the challenge. Through perseverance comes the rewards, the rewards that make life so enjoyable.
Seize the day, trusting little in the future.
if you want something, go after it. if you want to screw someone over, look DEEP in your heart and realize Karma is a bitch
http://arcticcycles.com
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10-31-2006, 07:34 PM #10
I hate your life
- Join Date
- Dec 2003
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- 2,388
the one time I did have a problem they fixed it very quickly.
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