I'll always remember the look of profound confusion one of the guys I used to work with had on his face every time I'd show him something in Excel. He'd go back to his desk and stare into the void for a while then go back to doing things the same way he always had. One day I realized he didn't know about CTRL+C/V or any other shortcut and it dawned on me that I had spent hours talking into the wind. Dude used only his index fingers to type and went into menus for EVERYTHING. Another coworkers decided to coach him on the computer and a year later shortcuts were still not a thing. He just didn't see the point...
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