Thirded on the money making scam.
I went through the same thing last week when CompUSA wanted to charge me almost $400 for an extended warranty on an $800 laptop. I ordered online and when I went to pick it up at the store they said that they had it over at tech service and that I could pick it up over there. Walked over to tech service where the employee took me into a back room where they had a table covered in all the warranties and extra software that I "needed" to buy. I told the guy not to waste his time on me, grabbed my laptop and walked out.
I have a friend who previously worked at the same store who would routinely drop computers, laptops, monitors, etc. from the stock shelves onto the floor from 10 to 20 feet if customers pissed him off or didn't buy the extended warranties.
I think that the human mind is unique among all other forms of life in that it can spontaneously create unique thoughts and provide unique behaviors. Instead of rewarding that uniqueness we, for some reason probably because of cultural and social necessity, we chastise unique behavior and reward conformity.
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