Screw Volkl

[Odin]

See Kevin Dineen! I can edit people into coherancy. (Trust me, coherancy is a word.)

(I am not sure how to copy your post aside from a simple copy/paste.)

This is a quote from Midget:
Good things here too. Sure you are telling us the whole story? Was there impact damage?

The entirety of the original post was the story. There was no impact damage to the skis. I was skiing bumps most of the day with nothing coming through the surface of the snow; and I got off of the skis pretty quickly, which Danno noted, (thank you).

I have a few friends at the shop, so I don't think that I would get screwed by them. Anytime that I contacted Volkl I have always tried to remain nice. Perhaps I have been more forcefull then a contented customer but I haven't been mean to the employees while talking to them. I work in the same kind of business. I know that a nice but discouraged customer will get a lot further then being a dick!

[tenB]

Sorry fellas...MJ has to line up BEHIND Oscar Robertson.

I have Oscar playing third string in the best players of all time.

[irul&ublo]

I have Oscar playing third string in the best players of all time.

You're daft...guy averaged a triple double one season.

[Natedogg]

[powder11]

I bent my G4's years ago and was given a new pair, no questions asked. I was expecting a "fuck off" considering the multiple core shots I had on them. to me the volkl name represents quality.

[kadeater]

maybe next time you will be smart enough to just epoxy the son of a bitch back together with JB Weld and duct tape. Never send a ski back because of a de-lam. Damn some people are such dip shits.

[kadeater]

Send Volkl a link to this thread, see what they say.

Just my 2 cents, but I worked in an on hill ski shop for a number of years; never saw a used ski sent out to resolve a warranty issue. Me thinks someone screwed up somewhere along the line. Volkl may have initially had the right intention, but something got messed up in shipping/receiving, packing, any number of possibilities. I cannot believe they would send out a used ski, makes no sense. The manufacturing cost of a new ski is negligible to Volkl; skis are expensive due to marketing/sales/overhead costs.

I have two pair of Dynastars and one pair of Atomics that have one of my origionals and one ski replaced with a used one. When I spoke to Dynastar and Atomic (yes I know it is a differant company and all but maybe they have the same train of thought on the matter) they told me that if the damage looks to be caused by the skier not a manufacturing problem they will replace the ski with a used ski that is in better shape rather than just tell you to f off it's not their problem.

[C_Free]

On a positive note about volkl my friend had some issues with this year's Mantra, the damage was minimal and did not affect the skiing ability of the ski (the metal on the underside of the tip was peeling off). He took them to Boulder Ski Deals and they sent them back to Volkl, Volkl fixed his ski, sent him his exact ski back and BSD even re-mounted them for free (if I'm not mistaken). My friend did the warranty repair through the shop and everything turned out fine.

[cold_smoke]

I have had my Gotama's replaced every year since their inception (for various issues including cracked sidewalls) with no questions asked. I also had a pair of G3's replaced years back that probably did not deserve it, but I only had shipping money to lose and the next year's I did gain....

Volkl's customer service is unparalelled in my opinion. I always send them back with a nice letter telling them what happened and that I am a loyal customer and love their product. I have had nothing but first rate service.

Paging Squaretail.....Someone should PM him this link.

[PNWbrit]

Volkl and Squaretail looked after my Mantra warranty issue.

[jed peters]

Volkl and Squaretail looked after my Mantra warranty issue.

Squaretail MADE SURE that volkl looked after my warranty issue.

But the shop that I used to send my ski back (one of the largest volkl dealers on the west coast) still has the core-shotted, tyrolia mounted, cracked sidewall/blown out edged ski that they originally tried to use to replace my one bent one.

So yeah, I've been on both sides of the fence.

PS: My "what should I do re: warranty/volkl" thread was like 15 pages. You've got a long way to go, sonny.

[Natedogg]

maybe next time you will be smart enough to just epoxy the son of a bitch back together with JB Weld and duct tape. Never send a ski back because of a de-lam. Damn some people are such dip shits.

Thats by far the best suggestion yet, especially since it hasnt been mentioned yet.

[skifishbum]

Consider yourself lucky
I delamed a pair of skis
I got a used pair, a deviated septum, and a std, but that was a different company.

[SkiBumOfVT]

ive never had volkl skis but both my parents have and have never damaged them so they wouldnt know about the volkl warranty or anything

[Danno]

that was helpful

[skimasterflex]

Squaretail MADE SURE that volkl looked after my warranty issue.

But the shop that I used to send my ski back (one of the largest volkl dealers on the west coast) still has the core-shotted, tyrolia mounted, cracked sidewall/blown out edged ski that they originally tried to use to replace my one bent one.

So yeah, I've been on both sides of the fence.

PS: My "what should I do re: warranty/volkl" thread was like 15 pages. You've got a long way to go, sonny.

So glad you posted here before me Jed, I would not have written of your experience so graciously.

I think it is important in Jeds case to notice how this site was a more effective tool for forcing Volkl to make things right with a customer than all of the clout of what truly is Volkls largest west coast account.

Without Squaretail coming to the rescue for the other idiots who sometimes take the lead at his company Jed and all of the employees at Sierra would have been left with a bad tasting Volkl in our mouths.

To this guy and his Karmas I say page Squaretail, though he ought to be arriving to perform his typical triage work shortly.

I'd also just like to say that sending out used skis on warranties is not a way to win return customers and will be very bad for Volkls business if it is a practice they plan to continue.

[grrrr]

They've more than hooked me up in the past...like the 190 Goats that arrived a day before I left to NZ. Thank Yew!

Why did you need all those goats when there's all those tasty sheep in NZ?

[kadeater]

Thats by far the best suggestion yet, especially since it hasnt been mentioned yet.

Reading comprehension is not my strong suit.
Neither is reading every post in the thread before posting myself.

[squaretail]

Without Squaretail coming to the rescue for the other idiots who sometimes take the lead at his company Jed and all of the employees at Sierra would have been left with a bad tasting Volkl in our mouths.

Untrue, and the 'idiots' comment is unnecessary.

Don't turn this thread into something it isn't. There are 2 + pages of positive experiences with our warranty department in this thread. You know how many I even knew about?

Two.

More importantly, I asked the warranty department about Twister's claim, and there is more to the story. They've been in contact with him, prior to my knowledge of this thread, and they are trying to find a resolution. Our warranty guys are good people - as most of the posters in this thread can attest to - and I will stand behind whatever their final decision is.

Twister...PM me and I will tell you what I know.

At this point, in the interest of keeping this thread positive, it's probably most helpful for everybody if I post Squaretail's helpful hints for dealing with a warranty return.

1. Keep the receipt. It really does help.
2. Return the skis to the shop ASAP. Don't continue to ski the skis. You'll risk making the damage look like something it isn't...I suspect this may have been a factor in Twister's case.
3. Write a note describing how you believe the damage occurred and have the shop send it with the skis. Be nice...people who are level headed and cool always get a better resolution than expletive-spewing lunatics. Avoid the phrase "I was just skiing along" in your letter.
4. If you find it necessary to follow up with us personally, please get the RA# from the shop before you call us. This will help the warranty boys look up your claim.
5. Don't call the local "rep." It's a waste of time because they don't have the authority to make a decision on a warranty claim - only the warranty boys do.
6. If you'd like me to be involved, send me a PM and I am happy to serve, but understand that I don't have the authority to override the guys. It is their call.
7. If all else fails, the warranty manager is a huge fan of micro brews, the Grateful Dead, and the Red Sox.

Hope this helps,

ST

[lemon boy]

Avoid the phrase "I was just skiing along" in your letter.

Well….what should you say? I've never damaged skis just standing around...although that does make a compelling argument for warranty replacement.

I was just standing around the other day and the sidewall of my ski just...like EXPLODED! scared the hell out of me and sent a couple of splinters into a chipmunk that was nearby! Mmmmm chipmunk pie.

[irul&ublo]

Untrue, and the 'idiots' comment is unnecessary.

Don't turn this thread into something it isn't. There are 2 + pages of positive experiences with our warranty department in this thread. You know how many I even knew about?

Two.

More importantly, I asked the warranty department about Twister's claim, and there is more to the story. They've been in contact with him, prior to my knowledge of this thread, and they are trying to find a resolution. Our warranty guys are good people - as most of the posters in this thread can attest to - and I will stand behind whatever their final decision is.

Twister...PM me and I will tell you what I know.

At this point, in the interest of keeping this thread positive, it's probably most helpful for everybody if I post Squaretail's helpful hints for dealing with a warranty return.

1. Keep the receipt. It really does help.
2. Return the skis to the shop ASAP. Don't continue to ski the skis. You'll risk making the damage look like something it isn't...I suspect this may have been a factor in Twister's case.
3. Write a note describing how you believe the damage occurred and have the shop send it with the skis. Be nice...people who are level headed and cool always get a better resolution than expletive-spewing lunatics. Avoid the phrase "I was just skiing along" in your letter.
4. If you find it necessary to follow up with us personally, please get the RA# from the shop before you call us. This will help the warranty boys look up your claim.
5. Don't call the local "rep." It's a waste of time because they don't have the authority to make a decision on a warranty claim - only the warranty boys do.
6. If you'd like me to be involved, send me a PM and I am happy to serve, but understand that I don't have the authority to override the guys. It is their call.
7. If all else fails, the warranty manager is a huge fan of micro brews, the Grateful Dead, and the Red Sox.

Hope this helps,

ST

FUCK....I was with you until the last 2 in item #7. Oh well, its nice that Volkl provides employment for the retarded.

[tenB]

I was just skiing along. I was just riding along. I was just sailing along. I was just walking along.....................

Squaretail speaks the truth. I've been on both ends of warranty deals, and the "just xxxing along" speach is about the worst thing you can say. Tell them the truth. Be humble, respectful and grateful, and they'll take care of you.

[Natedogg]

7. If all else fails, the warranty manager is a huge fan of micro brews, the Grateful Dead, and the Red Sox.

Hmmmm, I have some tix to some games... Can I get a free pair of Slayers?

[smmokan]

I was just skiing along. I was just riding along. I was just sailing along. I was just walking along.....................

Squaretail speaks the truth. I've been on both ends of warranty deals, and the "just xxxing along" speach is about the worst thing you can say. Tell them the truth. Be humble, respectful and grateful, and they'll take care of you.

What if that was the truth? Believe it or not, some skis are built with defects and DO just fall apart from normal wear and tear.

[strawjack]

Originally Posted by squaretail
7. If all else fails, the warranty manager is a huge fan of micro brews, the Grateful Dead, and the Red Sox.

i think that describes 90 percent of the skiers in NE!