On their second trip out, the 'keeper washer' metal thingy that holds the bottom of the toepiece bolt in the toepiece assembly of my Naxos failed resulting in a "floating" toepiece (luckly it was still skiable). I e-mailed the Back Coutry Access folks in Boulder (CO distrubutor for Naxo) about a warranty repair and they immediately replied back: after stopping by their office that afternoon, the BCA folks ended up replacing the entire toepiece for me as I waited! Props to BCA for standing by their products!