At one time I subscribed to HBR. Then I discovered that the rash and itching I was suffering from was a severe allergic reaction to business babble like this:
Q: Can you describe in general the pathways user innovations take in your model?
A: The process begins when an individual user opens up a new "design space." He or she does something in a new way that is exciting to other users. Very often, this is a datable event—people tell stories about "the first time Walt did a roll on that river."
Damn, we're in a tight spot!
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