I hear about sub problems on this board, and others, every month. But when I go to bat for you, this is the type of response I get:
"We've been watching customer service pretty carefully and here's what I can tell you.
Every time we did a search on a real problem it turned out that the person moved, sometimes more than once, and really took their time notifying us. Change of address and missed issues are the two largest complaint categories for Powder (the third largest is general customer inquiry) and these three together move hand-in-hand.
The post office does not forward second class mail. If subscribers wait to tell us they moved or more likely don't even realize they have to tell us there is nothing we can do about it. As you can see from the monthly report, we do re-send copies to those with legitimate complaints.
Sadly the people on these message boards are very quick to blame and very slow to take responsibility.
In total complaints in 2005, we've reduced the average from 1.10% to 0.80% - a huge drop.
Please know that we take this very seriously but we can only do our part; there is a part that is up to the subscriber."
I, more than anyone, want to see you guys get your magazines on time. But you need to help me help you. So please, if you are not getting your subscription, take up the issue here:
powder@palmcoastd.com; 800-289-8983
Otherwise they think there is nothing wrong, and when I complain, I just look like a jerk.
Thanks mags, and thanks for the props!
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