I got my tracker about a year ago, and my second time using it the cheap little on/off switch popped right off. Strange. Took it into a shop, and they gave me a new beacon right away, I thought the problem was fixed. Two weeks later I get a call saying that my beacon has been repairedand that I need to bring the new one back to the shop and get my old one.
I was doing beacon drills up on the mountain before we headed out skiing on saturday, and in the search mode, it restarted twice, the lights lit up, it told me the battery power and switched into transmit. While searching. Then I could not get it to turn on at all. This appears to be a power source problem.
So I bring it into the shop, and it turns out that BCA wants to see the beacon, not just replace it. So I am without a beacon for at least two weeks.
My beeper may have just been a lemon, but replace the damn thing so i can go skiing! This is shitty customer service from a company with a good reputation and I'm fucking pissed.
Results 1 to 17 of 17
Thread: Screw BCA
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11-14-2005, 11:22 AM #1
Ramblin' Rambler
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Screw BCA
I love big dumps.
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11-14-2005, 12:49 PM #2
ripping lips and lines
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you can borrow mine or becky's anytime, give me a call if you need one.
"They who can give up essential liberty to obtain a little temporary safety, deserve neither liberty nor safety."
Ben Franklin
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11-14-2005, 01:20 PM #3
Weather Geek
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I think most people on the board have had very positive experiences with BCA by calling them directly; they may just send you a new beacon, or at least a loaner while yours is in the shop....give it a shot 303-417-1345
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11-14-2005, 01:24 PM #4
Go Mountaineers!
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I had a tracker switch fail at silverton a few winters ago. Couldn't turn it on, no loaners available, couldn't ski. It sucked.
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11-14-2005, 01:32 PM #5
Is An Asshole
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i've had great expeiriance with bca in the past, i second dealing with them directly.
still, the thought of beacons failing scares the crap out of me. should be the one piece of gear you know you can trust.I keep a mirror in my pocket and i practice looking hard.
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11-14-2005, 01:33 PM #6
Registered User
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I've never had a problem with my Tracker.
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11-14-2005, 01:48 PM #7
fajitas carne combo
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Cheese with your wine?rawrawrawrawon'tshredpowpowbcfor2weeksrawrawrawraw ...
p.s. It's November
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11-14-2005, 02:03 PM #8
Registered User
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I would call BCA, they are clearly the finest when it comes to dealing with stuff like this. Cut out the middle man (the shop). The biggest problem, after reading your post, seems like a disorganized retail store telling you one thing and doing another.
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11-14-2005, 02:08 PM #9
ripping lips and lines
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p.s. we've been skiing for a month now and have already had a substantial avalanche that resulted in a partial burial in the region. It may be November, but you still can't go out without a beacon.
Originally Posted by Skip Dooley
Cheese with your wine?
p.s. It's November "They who can give up essential liberty to obtain a little temporary safety, deserve neither liberty nor safety."
Ben Franklin
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11-14-2005, 02:15 PM #10
fajitas carne combo
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Don't go OB for two weeks.need bacon for OB
That's what I'm saying, two weeks of not shredding bc powpow won't kill you. Originally Posted by fez
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11-14-2005, 06:55 PM #11
Professional Stunt Cock
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Originally Posted by Skip Dooley
What if you only had 2 weeks to live?OOOOOOOHHHH, I'm the Juggernaut, bitch!
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11-14-2005, 06:57 PM #12
*NOT* an expert
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I've had nothing but positive experiences with BCA. What a great company! I'm sure they will take care of you.
Originally Posted by blurred
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11-14-2005, 07:00 PM #13
ripping lips and lines
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its two weeks til the lifts open, so thats two weeks of not skiing. Originally Posted by Skip Dooley
and even if the lifts were open, skiing bridger without a beacon is pretty lame.
of course it's all a moot point since i can probably loan him a beacon anytime he needs it."They who can give up essential liberty to obtain a little temporary safety, deserve neither liberty nor safety."
Ben Franklin
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11-14-2005, 07:39 PM #14
fajitas carne combo
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I'd leave the beacon at home. Originally Posted by BakerBoy
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11-14-2005, 08:17 PM #15
Ramblin' Rambler
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oops, i'm bad at interneting
Last edited by powpowpowderwheels; 11-14-2005 at 09:23 PM.
I love big dumps.
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11-14-2005, 08:18 PM #16
Ramblin' Rambler
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They have taken care of me by returning me a beacon that failed in the backcountry without warning. Originally Posted by Summit
Thanks for the offer fez, i may take you up on thatI love big dumps.
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11-14-2005, 10:12 PM #17
Provider of Ski Porn
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When I had an issue with my Naxo's the last few years, I posted a very harsh review of them. BCA takes so much pride and concern in its products that they took the time to track me down, email and call me in person. They thenworked with me to make sure that I woul be happy with the outcome.
BCA has te best customer service in the industry and they stand behind and back the gear that they sell up.
I am willing to bet its the shop, not BCA that is screwing with you.
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