Pieps Beacons under fire

[Speedfreak]

They just sent an email saying that my "new carrying system" is on the way, despite the fact that I filed my claim when they were replacing beacons that were still under warranty with new ones. Since the case makes the beacon useless for those of us who use a beacon pocket, I figured I'd call the number they left at the bottom of the email to remind them that they owe me a new beacon, not a useless piece of plastic.

Of course, the number asks for the extension of the person you are calling (they didn't give one) and hangs up after 3 tries. Even hitting 0 doesn't work. It's like BD is trying to kill any goodwill they had left. Unreal.

Follow-up:

The number works now. I got thru and explained the situation (I put in for a new beacon last October, was told I'd get one, plastic garbage isn't a solution, yadda yadda) and was told they'd get back to me within 24 hours. Sure enough, a few hours later they emailed a return label for the DSP Sport and confirmed they're sending a new Pieps Powder BT. I'm told that it's basically the updated version of the DSP Sport.

Good on BD for saying they're following thru with the statements they made last fall. Still disappointed that I had to jump thru so many hoops to get this done. I'll update again when (if?) the new beacon arrives.

[~mikey b]

if you want to buy a new Pieps use code LOYAL15 at checkout until May 3

[MakersTeleMark]

It's like a facepalm with lives on the line. WTF?

[Speedfreak]

if you want to buy a new Pieps use code LOYAL15 at checkout until May 3

Or just buy mine when it shows up, ha.

[~mikey b]

you need a code for a new one?

Mammut

[Speedfreak]

PM'd

[~mikey b]

got it

[concretejungle]

https://www.instagram.com/p/CcYSgygu4wP/

Seems they learned their lesson the last time.

[altacoup]

No Instagram so can’t link to instructions. I’ve got 2 of the newer ones. One PIEPS one black Diamond.

[frorider]

No Instagram so can’t link to instructions. I’ve got 2 of the newer ones. One PIEPS one black Diamond.

You don’t need to have the app or an acct to open that IG link in your browser. This is 2022 dood.

[altacoup]

To click link in bio you do

[galibier_numero_un]

To click link in bio you do

Another reason to hate BD - 'coz they don't care about people without IG accounts.

... Thom

[Sargentdrufus]

To click link in bio you do

No you don't. What browser are you using. Or go to BD's website. Good hell. If you can't figure this out maybe don't have or be in situations needing a beacon

[SEARCH, JONG!]

.

Sent from my SM-G998U using Tapatalk

[I've seen black diamonds!]

https://www.blackdiamondequipment.co...-notification/

[frorider]

https://www.powder.com/gear/black-di...pro-ips-recall

Battery contact issues. Maybe BD should just leave the transceiver market?

[tgapp]

https://www.powder.com/gear/black-di...pro-ips-recall

Battery contact issues. Maybe BD should just leave the transceiver market?

seriously, what a junk show. I'm never buying another Pieps/BD beacon again.

Sent from my Pixel 8 Pro using Tapatalk

[stealurface831]

when will they learn to do a little more r&d and field testing before they start rolling these things out?

[fleaches]

I mean BD/Piepes have had a lot of recalls (and totally botched one of them) but given the Mammut issues this year I think the same advice applies as for touring bindings: don't buy a new product in the first season.

[tang]

https://www.powder.com/gear/black-di...pro-ips-recall

Battery contact issues. Maybe BD should just leave the transceiver market?

Exactly. Are they even making money?! I appreciate the effort, but seem ill-fated

[mff353]

Has BD/Pieps introduced a beacon in the last 5 years that has not had a recall? Why would anyone trust their products out in the field.

[Djongo Unchained]

So there's been ONE recorded event amongst how many user days?

JFC.

[mff353]

So there's been ONE recorded event amongst how many user days?

JFC.

Probably one. Must be an larger issue for them to pull them off the market after one event.

[Djongo Unchained]

That's a pretty big leap.