ago my wife and I took our bikes to Belgium for a Gran Fondo (Ronde van Vlaanderen). When we turned up to the airport the Delta gate agent ignored the baggage fee quoted on their website and charged me $750 each for the bikes! And then in Brussels I got charged 750 euros each for the return journey. I complained by phone and email to escalating levels of supervisors and managers, until eventually I was told to stop contacting them because they would never reimburse me. They said that gate agents had discretion to charge whatever they liked, never mind what the website stated.
complained to the Better Business Bureau in Atlanta (Delta’s HQ location) and got a check within the week. The moral being companies hate official scrutiny of their shady business practices.
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