Audiologist here. There are a couple different caption phones that I recommend in my practice. Caption Call and Hamilton CapTel. Both work fairly well and are are mostly accurate in their transcription. I mostly do Caption Call but they are both similar.
They are free for the user. Both Caption Call and Hamilton both provide no cost phones to those that have a certified hearing loss, the loss has to be documented by a physician or an audiologist. Both companies get paid through the universal access fee that we all pay on our phone bill each month so they don't charge for the phone. The phones are also amplified so they get loud enough to actually hurt my ears when turned all the way up. The biggest drawback is that they aren't cordless. Since both companies get paid when the phone is actually used with captions they force you to be in front of it during use.
PB don't know if your mother is still around but most hearing aids should come with a loss warranty (one time loss). All the hearing aids I fit have a 3 year loss replacement warranty. There is also an aftermarket company that insures them for loss if the original warranty has been used. Its a bit expensive at a couple hundred a year per hearing aid. But if somebody is prone to loosing them after the first loss its not a bad idea do something like that.
I'd rather die while I'm living then live while I'm dead
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