PM Gear needs new customer service reps...

[truth]

Payment Details Buyer: PM Gear

Subject: Refund on Bros

Message

Note:
Nothing could make me happier than severing all ties with you on this transaction, Chad. I have no room in my circle of friends for such a vile person as you. Please don't call me, email me, or communicate with me otherwise in the future.

Pat

Thank you for using PayPal!
The PayPal Team

That's a riot. You need a mental health professional to aide you in your deciphering of delusions and reality.

[splat]

Like I said, I have no room for people like you in my life. Business or otherwise. Your immaturity is astounding, BRO.

[basom]

cant you guys deal with this bullshit in pm's?

people dont want to read this shit.

at least i think it should be below both of you.

[Cornholio]

Pat, even if you're right, he's still the customer and you're still the spokesman for the company. It just don't look good.

But, Truth, get real.

[jayfrizzo]

Truth, if Splat actually refunded you your purchase price plus 4%, you should not be dragging this on.

Heck, either way it should be let go. You wouldn't get that kind of honesty from a big company, either good or bad.

[SkiJunky05]

I know some people must still be interested reading this stuff, but I'm pretty fucking bored with it.

[truth]

Truth, if Splat actually refunded you your purchase price plus 4%, you should not be dragging this on.

Heck, either way it should be let go. You wouldn't get that kind of honesty from a big company, either good or bad.

Live by the TGR sword, die by it. People have a right to see the way this goes down. Hell, PM Gear owes everything to the hype it got here, it sure as hell deserves to have the dirt aired here as well. I'm done with it, but I willnot sit by idly as Pat preaches from his imaginary soap box to his invisible choir.

It's a good lesson for Pat to see what happens whe you act like an ass on behalf of a larger entity, one you'd think he'd have learned by this point in his life. So long as he wants to keep digging, I'll offer up the shovel.

[Cornholio]

In all honesty, this is fair, if not immature.

I'm going to stop caring about this now.

[skiguide]

cant you guys deal with this bullshit in pm's?

people dont want to read this shit.

Truth brought a private communication into the public here, after Splat attempted to put the issue to a final resolution -

truth's attempt to get the last word in is just plain immature and unnecessary. and certainly not upstanding maggot behavior.

PM Gear has done the best that we can to deal with the Bro production issues - including taking the hard hits. But that's part of the nature of the beast. Being a small company, yea, it affects each one of us personally that we couldn't do it perfectly the first time around, and the feeling that we let any one of the maggots down hurts a lot. But to dump it all on Pat is not only unfair but underserved. He's put blood, sweat & tears and much more than any of you know into the project.

The manufacturing BS that he has had to deal with has been emotionally and financially draining. we're sorry more than any of you that we made a bad choice there, but as TyroneShoe said elsewhere, we're working diligently to fix them so that the good word that has been spread about the BRO's can be lived up to next season. We're just as anxious as everyone else to put the final round and move on to a better experience the next time 'round.

just let this thread die, PLEASE everyone.

it'd be much appreciated,
elis.

[SkiingBear]

You know Truth, you probably believe that you're turning people off to PM Gear through this ranting of yours. All of your posts have served one purpose...I now think that you're an asshole and nothing will change that. Thank you for making that very clear well before I ever wasted my time meeting you. At least Pat was man enough to try to keep this between the two of you.

[Sphinx]

Posting emails online is pretty fucking lame. Splat shouldn't have responded to this thread, in no way will it help anything.

[truth]

Truth brought a private communication into the public here, after Splat attempted to put the issue to a final resolution -

truth's attempt to get the last word in is just plain immature and unnecessary. and certainly not upstanding maggot behavior.

PM Gear has done the best that we can to deal with the Bro production issues - including taking the hard hits. But that's part of the nature of the beast. Being a small company, yea, it affects each one of us personally that we couldn't do it perfectly the first time around, and the feeling that we let any one of the maggots down hurts a lot. But to dump it all on Pat is not only unfair but underserved. He's put blood, sweat & tears and much more than any of you know into the project.

The manufacturing BS that he has had to deal with has been emotionally and financially draining. we're sorry more than any of you that we made a bad choice there, but as TyroneShoe said elsewhere, we're working diligently to fix them so that the good word that has been spread about the BRO's can be lived up to next season. We're just as anxious as everyone else to put the final round and move on to a better experience the next time 'round.

just let this thread die, PLEASE everyone.

it'd be much appreciated,
elis.

And the backpedaling begins.

[meatdrink9]

So hard to stay out of this. Sad to see two very cool people with a rift between them.

The only question I will pose is: "If truth or another maggot were to get a similar email response from another ski company would this post be acceptable?" [meatdrink9 thinks back to a post from bad roo about line skis in which Jason Levinthal acts like an ass and nobody get's after bad roo. I believe splat even chimed in that you'd never get a response like that from PMGear]

We gots to be honest here.

[powderwhore]

Gapers need not ride the Bros anyway! Weak on your part Truth.

[truth]

The only question I will pose is: "If truth or another maggot were to get a similar email response from another ski company would this post be acceptable?"

We gots to be honest here.

And there is it folks, in a nutshell.

[Out_to_lunch]

..., if not immature.

.

Yeah, I'd go with that one.....

[basom]

The only question I will pose is: "If truth or another maggot were to get a similar email response from another ski company would this post be acceptable?" [meatdrink9 thinks back to a post from bad roo about line skis in which Jason Levinthal acts like an ass and nobody get's after bad roo. I believe splat even chimed in that you'd never get a response like that from PMGear]

i didn't care to read that thread either. and i think the situation was a bit different. not that it even matters. I'm not sure how well splat and truth know each other, but the tact taken by both on this issue i find to be not strong to less than not strong.

bfd, i guess *shrugs*

[glademaster]

I agree with what MD9 said, lets look at this objectively, at least as much as possible at this point.

I won't voice my opinion publicly on the issue because it really doesn't affect me and I'd prolly come off as a jackass if I do, but you can rest assured that this has swung my opinion 180 degrees from where it was only days ago.

Well, what the hell, I might as well let loose my $0.02 on you all, as it seems this is the thread for it. I really gotta side with Truth on this one, big time weak on the part of PM Gear USA and Pat, at least IMHO.

[jayfrizzo]

And there is it folks, in a nutshell.

Mmm, ok, I agree with you and MD9. If anyone cares.

[FigureEleven]

The only question I will pose is: "If truth or another maggot were to get a similar email response from another ski company would this post be acceptable?" [meatdrink9 thinks back to a post from bad roo about line skis in which Jason Levinthal acts like an ass and nobody get's after bad roo. I believe splat even chimed in that you'd never get a response like that from PMGear]

We gots to be honest here.

MD9 speaks some truth.

You put words to what I have been thinking. Customer service is a topic of concern to skiers... there are constantly people airing their experiences with companies, both good and bad here on TGR. This thread, though unfortunate, is no different and deserves to live.

[backpack]

I'm was going to say I wouldn't touch this thread with a ten foot pole, because this is definitely a lose-lose situation, but since I've posted:

<backpack pokes the thread with a 10 foot pole>

There, I've done it. Whew. Time for a nap.

[Lurch]

<soapbox>
1) Maybe Truth has acted immature but Splat on behalf of PMGear has acted truly unprofessional. Seriously what else could have been the possible out come when the public is made aware of a customer that ordered his skis a mere two moths ago gets his special delivered to a hotel room while others that have been waiting 4 times as long go with out? Then to respond to the customers outrage with even more inflammatory language and expect him to just take his money and leave it be. Not even the most cool minded of us would have let it go after that.

2) If threads spewing about how great a company and its product is are allowed to stand with no one asking that they be placed in PMs it is just as important if not more so that threads showing the flip side of typical buyer experience are kept public.
</soapbox>

[funkendrenchman]

Maybe truth can delete the thread, so we can have another thread about how wrong it was to delete a thread. Sheesh guys!

My side: weak on both ends!

[mr_gyptian]

Truth, if Splat actually refunded you your purchase price plus 4%, you should not be dragging this on.

Heck, either way it should be let go. You wouldn't get that kind of honesty from a big company, either good or bad.

that's bs, I don't know the details of this whole shit show. nor do I care. However, Atomic was more than happy to tell me that though the Teledaddy's were not available that I could use the form for the 05/06 version. I just had to wait and send the form in again.

[truth]

since the dirty laundry is getting aired anyway, despite the objections, it's only fair if the entire email exchange gets posted so people can decide for themselves

only posting the last email exchange is a bit one sided, imho

this is Reality Flaming at it's best

let the mayhem begin.....

The only private exchange was the one posted in this thread. The rest is all on the board.