Topeak/Todson

[Spats]

I lost the Cordura case for my Alien multi-tool. This sucks because the Allen keys poke out all over in my bag.

So I check the Topeak web site...there's no direct contact but they have all their distributors listed. I call Todson, the American distributor. No one's in tech support but I leave my number.

Small miracle #1: They call me back.
Small miracle #2: They have a case. I ask how much and they say "No charge".
Small miracle #3: I got it in the mail today.

These guys join my short list of companies from whom I've received excellent warranty and/or customer service beyond what I expected.
Grand prize:
-Moonstone/Gore-Tex
-Canon
Runners-up:
-REI
-Coleman
-and now Topeak/Todson.

[gravitylover]

Me too. Todson was always very reasonable to deal with.