busted pack zipper, fixable?

[dipstik]

The zipper on my pack must have gotten caught on something because the teeth are all stretched out now and the moving part of the zipper wont go over them.


Is this fixable? Is it possible to get the zipper replaced if the fabric it's attached to is polyester/nylon? Where can I bring it to get the zipper replaced? Will a backpacking store have the tools?


It's a north face pack, and I think it's past its warranty. Though I don't know what the warranty was. "warranty" turned up 0 search results on the north face page.

[homerjay]

TNF fixed an 8 year old jacket zipper for me for free last year...they should fix this, too.

[TomK]

From a google search:

For warranty evaluation, your product must be returned directly to
The North Face Warranty Department,
2013 Farallon Drive, San Leandro, CA 94577.

All shipping to Warranty must be pre-paid and insured. The North Face cannot be liable for lost in-bound packages. California State law requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary. This warranty gives you specific legal rights; you may have other rights, which vary from state to state. This warranty policy supersedes all previous warranty policies.

Note: This warranty does not cover products bought at The North Face Outlet Stores.

[Plakespear]

If you can find a good seamstress, they can probably fix the zipper for a small fee. Even a tailor or dry cleaning shop might be able to help you out. It's just sewing, when it comes down to it.