WWMD: Damage to skis by shop tuning

[Gripen]

So I dropped my Gotamas off the other day to get some base repairs, wax, sharpen etc. Got them back the other day and put them in the car, didn't take a super close look at them.

Well, this morning I take them out of the car for work and notice that there is damage to both tips from the tune. One tip looks like it has been dropped on a concrete floor and the other has obvious damage from a rotary tool, i.e. grinder.

I am working on getting ahold of the guy who tuned them but I dont know exactly what I should do. The skis obviously ski fine, but I am super worried about a future delam in that area due to water getting in there now. There is fiberglass and other parts of the ski visible in the damage and where it looks like it was dropped or something it looks like the layers are going to come apart very easy.

What should I try to work out with the shop? I am hesitant to ask for new boards, but this will be a huge problem if they start to delam because of it. WWMD?

I'll try to find my camera and see if I can post some pics later tonite.

[Name Redacted]

I don't know about a full replacement but it might be warranted depending on how bad the damage really is. The grind marks sound like something that would happen when the shop tech didn't lift the wheel to put the ski in, instead just shoved them in. Not a big deal. The dent is the real problem.

Talk to the manager and be civil and you will probably get more than you deserve. Throw a hissy fit and you will be disappointed.

[Huckin eh?]

Talk to the manager and be civil and you will probably get more than you deserve. Throw a hissy fit and you will be disappointed.

Good advice!

[Tunco]

Got some pictures?

[Gripen]

I'll get some pics up tomorrow... just found my camera.

[AsheanMT]

Hmmm. I'd have to see them pics first before I make my decision. Sounds like you should at least get your money back.

[smallAXE10]

sounds like the douche let the ski fly through the machine into the wall, my bud says that can happen sometimes and it smashes up the tips of the boards that go through it. the last time that happened to his rental gear in another shop, the store that tuned it (and fucked it similarly) replaced the skis entirely. perhaps you may have some luck.

[Name Redacted]

I gotta admit, I sent a ski through the window once, but it wasn't my fault. The machine had stopped pumping H20 onto the stone because the pump had failed . The stone spins much faster than the grinder and it sent that ski flying through a double layer window! Scared the shit out of everyone in the store.

Shit happens, you just gotta know how to wipe!

[Gripen]

Ok here are the pics. Found the good camera, but battery is dead so these are from the cell phone.

First one is of the dent on the side of the tip and the subsequent waviness of the layers...


Next one is of the other tip. Reverse of this one is the damage from a rotary tool.


The reverse of that tip where you can see that part of the tip and base have been ground away, very clean, not like impact. Smooth edges to the damage.


Pic of scraping damage to the binding on the same ski. I really dont care about this as its an all metal binding and wont do anything to effect it, however it wasnt there prior and shows something happened to the ski.


So there ya go. Not expecting new skis or anything, just worried about future problems and disappointed that by the whole thing. WWMD?

[pechelman]

yea go in civil and just have them document this, so if they delam there, they know its probably their fault and then owe you something.

personally, Id just go in there looking to establish this and nothing else, cause as you said, they ski fine.

Id also probably refuse any sort of "free ski tune" or free shop stuff in the idea that it might invalidate any sort of commitment you want them to have should they delam. ie if they delam, they might say, "But we gave you X Y and Z and now you want us to do what?!"

Not sure Id say this to them, but thats how Id play my cards.

edit: try to get this in writing with the attached photos. have them keep a copy as well as you.
not sure if theyll go for this at all, but its worht a shot

meanwhile, If you still dont trust the shop and their word if they can get you something should they delam, fill it in with JB, epoxy, and\r quicksteel putty etc etc

[skiingsamurai]

wow, thats alot of damage. Shops are not easy on skis, at all. Id go after them personally. If its just a scratch, id mention it, but when its damage like that, they owe you, alot. I dont know if its a new pair of skis, or what, but a shop should be held liable for damage like that

[H-wood]

i used to work in a shop that had a bullseye drawn on the wall across from the grinder.

You should get a new ski- it's going to delam now for sure. they should have spoken to you about it when you picked up your skis. accidents happen, of course, and the shop needs to make it right.

[Name Redacted]

Wow! Looks like they dragged them behind a truck down mainstreet! That binding is definitely your proof. Go back to the shop asap so they can't say you did it.

[iggyskier]

Yeah, that is pretty bad. I would ask nicely that they replace the skis. Good luck.

[Garrett]

Hmm. I've certainly done my time in shops and even sent a ski across a room a couple times, but how exactly they did that to the binding is something I don't know the answer to.

Maybe they bring them across town for their tunes and they dumped yours out of the back of the truck?

[Gripen]

So the place I took them to sub-contracts their tuning out to a guy. Trying to get ahold of him, left messages on his phones and at the shop. Hopefully he gives me a call back and we can get something sorted. He is a friend of multiple friends and by all accounts, a stand up guy so I don't want to drag his name through the mud or anything. Just want to get something sorted out that works for both of us.

So if your reading this, please give me a call and we can work something out. I am a poor ski coach/student and can't afford to have these delam and not be warrantyable. I am sure we can figure something out.

[XtrPickels]

thats way worse then I was imagining.
They owe you something

[skiwithcharlie]

If the tips were not like that at all before, the fuck up warrants new skis in my opinion! The damage looks real bad, Ive never seen a fuck up as bad as that to tell you the truth. Thats why I tune my skis myself.

[nick > jesus]

there is no manufacturing error, so it is not a case for warranty.

Also, just because a shop sub-contracts their tunes does not mean that the are no longer liable for your equipment. you should get new skis with that kind damage, IMO

[bedoe]

You are way calmer about this than most people in your situation would be including me. Having been on the management end of this before, the problem really began when nobody told you about this, believe me when whatever happened went down it was some really funny shit to the guys in the shop. That being said after it happened there has to be some sort of responsibility by whoever did it and just handing them back to you was not the way handle it at all.
Shit happens, but customers equipment has to be respected. Please let us know how this comes out.

[gamma]

zat looks pretty bad!

[BLOOD SWEAT STEEL]

Passing that as "tuning" is horse shit. I'm not usually one to jump on the "THEY OWE YOU NEW SKIS!!!!" bandwagon, but in this case.....

Yeah.

Those things are hammered. If they were rentals or rock skis, it might be a different story, but even a bootleg shop knows that is a high end set of sticks and they should have taken *extra* care to make sure they were serviced in a high-end manner. Sub-contract or not, they are on the hook for the replacement. Don't even bother talking to their "guy." Deal direct and let them sort it out between themselves. And stop skiing on them until you have the replacements. By skiing them, you're only slowly marginalizing the damage that the shop caused.

[Garrett]

Knowing now there was a subcontractor involved, I'm going with "fell off the truck" as my final guess as to how the feck they managed that.

[marshalolson]

they got stuck in the robot (probably becuase they were not loaded properly) and then yanked out of the casette mechanism.

[strode420]

those pics make me cry. you need compensation.