What Should I do? Freakout?

[natty dread]

I think they owe you new skis. Totally unacceptable.

[Caucasian Asian]

I think the worst part was that they didn't tell you they fucked up your brand new Iggies. How can you do that and not know you just fucked something up? That seems pretty shady to me.

If they have access to some good stuff, go for a couple of proforms. That won't cost them anything.

[GapersGoHome]

+++ vibes, man - that's so damn sad. Don't worry, though, Iggy's are tough mothers. Almost as tough as Chuck Norris. Get him to do your bidding with the shop, and/or have him roundhouse kick the dimples back in.

[Pow4Brains]

I think they owe you new skis. Totally unacceptable.

2nd. Sorry to see it turned out worse than you thought. Hopefully they'll pony up.

[iggyskier]

I think they owe you new skis. Totally unacceptable.

Agreed. I would flip shit if someone did that to my FFFs.

Good luck.

[300hp]

I would get at least 500 worth of goods in compensation. Walk in there with a reciept for those skis, and show them the movie online of the igneous factory and Adam talking about how long each pair takes to make. Make them feel bad about what they did. I mount skis and honestly, I wouldn't mount iggys without another super experienced tech there with me to double check my actions. I would have them proform you a sick new set of boots and some pow boards for your wife. I don't think they understand what an iggy is. educate them. or stab someone in the eyes with the swallowtail.
Hunter

[marshalolson]

i have mounted literally probably 5000+ pairs of skis. there is only 1 pair of skis i was legitimatly nervous about drilling... rontele's brand new FC's with red gum topsheet.

kya, really bummed i bailed and didn't do the mount for ya man. i have certainly fucked my fair share (see: poopghost's post), and don't think i am all seeing and all powerful, but i htink i could have managed a better outcome...

the more i think about it the more bummed i get, knowing how rad kenai and you are and how cool of a gift it was and what a great suprise and all of that. anyhow, really sorry homie. i'll fucking axe them. just get me a name and address.

[CaddyDaddy77]

Gotta chime in on this.
As mentioned by previous posts, you mount enough you will eventually fuck up, but five heli's in a single ski is a horror show, multipling it is more so.
Guy mentioned the heli's but any good tech should give the skis at minimum a once over (definitely with a new pair of iggs) and should have caught the dimples. Pause, they should have caught the screw length prior, def. with freerides.
As mentioned you can back off the screws grind them and reset, but even if you back the existing hole with epoxy and redrill to the correct depth the base will stand proud and when ground won't wear the same as the rest of the base.
It's really easy to teach someone to zip a basic mount, it's another to get someone to hold the project in front of them as if it's their own set-up.

Tunes wouldn't make me square with the shop, IMO. GL, hope you get satisfaction with the end result.

[snoboy]

I'd be freaking. I mount my own stuff when I can, and if I go to a shop, it's because I expect to get a better job than I can do, or I need something special done. What they did to your skis is BS.

[natty dread]

i have mounted literally probably 5000+ pairs of skis.

I've been seriously contemplating a big detour to your zone so you can mount my 2 pair of new lotuses! I think I have a guy or 2 I can trust, but the extra time and gas money would be worth it for the peace of mind of having you do it!

[marshalolson]

I've been seriously contemplating a big detour to your zone so you can mount my 2 pair of new lotuses! I think I have a guy or 2 I can trust, but the extra time and gas money would be worth it for the peace of mind of having you do it!

any time amigo

[Chris Knight]

Natty, are you in UT right now?

I am in northern UT, and I fly back sometime in the next couple days.
I brought a double bag and only one pair of skis (Lotus 120s, actually).
I could swing by and get them to Marshal for you (although it would make a little nervous to have all those $$$$ skis in one bag that the airline could eff up, however unlikely). Don't know how you'd get them back from him, but it's a thought. Lemme know...

Kya, you should let yourself go APE SHIT on that shop at first, then calm down after a bit. Sadly, it's the only way to get the attention you surely deserve.

-Cletus

[gamma]

ouch..... sorry to see..

[Name Redacted]

Do we have an update on this unfortunate situation?

[Kenai]

it gets worse.....

[iggyskier]

it gets worse.....

Shitty to hear.

[leroy jenkins]

Yes, you should freak the fuck out. If it was a bluehouse your got for a couple hundred, maybe not, but a pair of Iggies should not have that done to it.

I might not demand money for a new ski, but I'd explain to them that even if they paid you, you still couldn't just run out and buy a pair of these.

We need a Shops To Avoid thread as a sticky around here.
Maybe then, shops will train their personnel.

It's amazing that a tech could continue and keep making the same mistake over and over...but I've seen more know-it-all techs fuck up more shit than I could list.

Tyrone just had some 183s mounted and told them to mount 2MM ahead of the line. They mounted 2CM ahead of the line and tried to tell me it doesn't matter where you mount a ski because K2 does their lines in CMs.

I think a huge problem is that a lot of techs originally got the job because it let them ski every day and work in the evenings, but ten years later they ski 20 days a year, are bitter as hell, and just don't give a fuck any more.

Not everyone, but a lot.

[Kya]

I'll start by saying that I just had the deepest powder day in my life. Unblievable. Total submerging for as long as you could hold your breath....



When I went back into the shop to show the manager what had happened, I was very calm and respectful and the exchange was positive. I told them the first thing we should do is take the screws out because the skis are in pain. I waited around in the shop and watched the guy as he tried to re-dimple the scars back into place. I waited as long as I could, but we were headed to Steamboat and I needed to pick my wife up from work (already 30 mins late). I had to leave them behind like some fallen comrad.

On my way home from the sickest weekend of skiing in my life, the dude calls and says that he was trying to do something nice and tune the skis, but he TOOK THE FREAKIN HEEL PIECE OFF THE FREAKIN SKI TO DO A FREAKIN TUNE UP, and when he puts the screws back in...."they are spinning, so I'm gonna helicoil them but wanted to call................

I mean come on. I didn't even want a tune. I didn't even ask for a tune. I was ready to explode on this guy, but asked for the manager instead. Of course he wasn't there. So tomorrow. I think when I go in this time I will be a bit more pissed rather then sad and bummed like I was last time. I was going to pass on two websites to the manager, and owner: the Igneous website and the link to this thread. I will resist the urge to bring up names until this nightmare gets settled.........if it does get settled.

Oh the drama.




wtf.

[Dug]

I think flipping shit now would be totally acceptable.

Nice! It looks like you're drowning.

[abraham]

I'd flip shit if I were you.

I think I know what you should do though

Go into the store, pick up one of your skis. Then, using the swallowtail, pin either the tech or the manager to the wall by his throat, preferably holding him off the ground with the ski. Then you can explain to him in a calm voice that threatens pain, your situation and what they need to do about it.
That should get the message across.

Just don't hurt the ski more than it has been.

[bossass]

honestly, it would be borderline inpossible to dimple to base with a helicoil.

*cough*

I've done it.

The way I did it was by not drilling a deep enough pilot hole. The heli coil then pushed core material downwards, dimpling the base. Lesson learned.

[Arty50]

I am crying for you and your skis right now. I just can't even imagine this happening to a pair of boards like that.

They definitely owe you a new pair.

[Rontele]

I am crying for you and your skis right now. I just can't even imagine this happening to a pair of boards like that.

They definitely owe you a new pair.

Ditto. I really think its come time to demand a new pair or replacement cost (which is nearly impossible in this case given the uniqueness of Iggies and that Kenai bought them as an anniversary present).

If they hold out, I'd wonder if this could eventually lead to filing something in small claims court or at least getting an attorney to send them a demand letter.

Its totally unacceptable for a shop to do this.

[Telemarketeer]

Your iggies are gonna look like swiss cheese now.

That sucks!

[mtnbikerskierchick]

OMG, I would never go there ever ever ever again. The tech folks there sound unreliable and naive. What part of this do they not understand????

I hate getting angry, too. But too often the squeaky wheel gets the grease. Get pissed this time. Get them to give you exactly what you want. That's how I finally got textbooks for my class I whined for years (the books we had were 18+ yrs old... older than my students). It wasn't until I got angry about it that they did anything....