What Should I do? Freakout?

[Kya]

The beautiful skis prior to mounting...


Like the title says, how should I handle this? The skis are some Iggnious FFF with a brand new Dynafit mount (any other ski of mine and it would not be that big of a deal). When I picked them up from the shop, I was so worried about the koa wood topsheet and checking the loction/orientation of the bindings, that I never noticed the bases until I got home. As mentioned in another thread, I was originally worried about the 5 helicoils used to mount the toe pieces, now I'm worried about the screws eventually pushing through completely. The other ski is not as noticable but to the touch you can still feel some bumps. I can't believe the guy put the helicoils through the freaking core. WTF? I honestly feel sick to my stomach, and I can't sleep.

How will this react over time?

Hot iron and wax?

Scraping with plasic or metal?

Tune ups?

Flexing and delam issues?

Hitting rocks and shit?

Shouldn't the tech guy have said something?

Do I demand $ for replacement skis? Do I need to go that far?

Please advise.....


Martha if you see this sorry. Notice the time of posting.


UPDATE

I got to give the manager huge props. He comitted to to replace the pair of Igneous FFF with a pair of Igneous FFF. There was no need to convince or get angry or negative with him in any way. He was sort of set into this difficult situation and stepped up. I have no need to go talking trash about the store or mention any names. I don't want to bring any negativity that might cause things to fall apart any further.

I have the beautiful skis back and they look great.




Its just that.....the thing is....I just......I don't know if I can trust them any more. The reliability, the faith, the trust that the gear won't fail at the worst possible time has been..........destroyed. So many holes right through the soul of that ski. It might ride the same, but it will never riiiide the same. Bummer.

But rejoice in the positive flow of karma. Some day, in some distant, deep, delicious powder field, I will be riding on some kick ass fff.

[marshalolson]

this is definately fix-able. they need to pull all the screws, grind them shorter and heat and rubber mallet the base back to flat and then re-grind/structure.

but seriiously, spinning 5 holes (in a FUCKING IGGY) AND dimpling the bases needs a conversation with the manager/owner, and they need to understand how nice this ski is. not some salomon gun off the rack...

that is so fucked really sorry. don't freakout, but for sure they need to know that the tech fucked your very very expensive, irreplacable, super sick skis on a basically super straight-forward mount.

[Kya]

I REALLY appreciate your input. I think its the helicoils thats pushing through not the screws. If so, is that fixable? I might even be shipping them your way to fix, if your interested. Don't really want them touching the ski anymore.

[marshalolson]

if they are screw-in helicoils, then they should be epoxied in. which means a pain in the dick to pull out, but honestly, it would be borderline inpossible to dimple to base with a helicoil.

dynafit screws are notoriously long. really, i'd say they should pull those and grind the m short. pretty easy to do. or they might have used a 7-8mm bit when it should have been a 9.5mm length bit. either way, easy to fix.

you should for certain be getting a refund for the mount, and a bunch of free tune vouchers.

but really shit like this happens... and is easy to fix.

it sucks, but for sure not the end of the world. and your skis will ski the same amount of totally rad as before. now post up what they look like with dynafits and get stoked to go ski some blower and drop some cliffs.

[lemon boy]

That sucks

BTW, I cannot even fucking imagine how long those screws must be to dimple the base on a pair of igneous skis :?: wtf?

note: I spent a TON of time grinding and checking and grinding and checking the screws for my dps mount (long random set of linken screws).

[RobT]

Yes, you should freakout.

Those are some beautiful irreplaceable skis. I agree with Marshal 100% though. It looks absolutely like the screws to me based on that picture. It should be fixable, but you should get a big apology and some discounts from the shop. That sort of thing does happen, but good QC should not let them out the door like that, and on a mount like that should stop it from happening in the first place.

Beautiful skis though. I'm very jealous. Damn I want another pair of Iggies.

Rob

[1wsguy]

5 Helicoils???!!!! Were they fixing an existing problem, or did they keep stripping holes?

The dimples are an easy fix like marshal said, but if the shop was the reason for the 5 helicoils, then I wouldn't trust them to turn another screw in or out.

[homerjay]

Curious: what shop did this? They should do something to make it right, at the very least fix it for free.

I dimpled a pair of tele skis during one of my several home cooked kitchen counter mount jobs. No big deal, just have 'em remove screws, grind/cut shorter, then replace.

[iceman]

Nice Bruins flag!

[Name Redacted]

Ouch! 5 spins is a lot, should check the torque settings on their driver or something. Fucking retards should know to hand tighten screws on an igneous ski.

PS. I think I spun one mounting Seth morrison's k2 launchers that he used in 'ski movie' but we put a good tune on 'em for free.

Shit happens, you just gotta know how to wipe

[HitMe]

That tech must be a real nerd. That happened when I had my kids skies mounted some years ago, and I've seen it happen when mounting BD telemark bindings too. But on these skis? Stories like this is a goo remainder of why I mount all my skis myself.

As Marshall says, if its a heliciol and if its mounted properly (epoxied) that it will be next to impossible to get it out without damaging the ski. It can be the screw pushing the bottom of the helicoil if the "tang" is not broken off as it should be.

In any case, getting the screws out and measure the hole depth and "free" screw length s the first thing to do. Or maybe the second after talking to the shop owner.

[Kenai]

Dude........way to go......

[splat]

We need a Shops To Avoid thread as a sticky around here.
Maybe then, shops will train their personnel.

It's amazing that a tech could continue and keep making the same mistake over and over...but I've seen more know-it-all techs fuck up more shit than I could list.

Tyrone just had some 183s mounted and told them to mount 2MM ahead of the line. They mounted 2CM ahead of the line and tried to tell me it doesn't matter where you mount a ski because K2 does their lines in CMs.

[Kya]

Thanks for the input. I'm going in today, to calmly discuss. We'll see what happens.

Here is my take on the entire process. The dude spins two screws (he told me this) on the original mount because the screws were trying to go through the freakin base. He doesn';t notice why,so he decides to remount using helicoil, on all five holes, for BOTH toe pieces. With the helicoils in the screw is able to do dig as deep as it is now. Almost entirely through the ski.

These were fresh holes, fresh mount. I will refrain from mentioning names of the tech and the shop until how things go today. I hope everybody is right that the skis will be fine. Just the thought of the 5 helicoils made me freak, then the thought of so many screws going through the core just made me depressed. These were an anniversery gift from my beautiful wife. So they really are irreplaceble skis.

+++++vibes+++++

[lemon boy]

the part I just don't get is:

How can you fuck it up, it is NOT that hard.

Or maybe I should say:

Mounting skis is so easy that it requires a tremendous amount of negligence to do it so poorly.

[lemon boy]

^^ Kya ^^

in other news, iggies are profoundly tough skis. they'll be fine.

[AsheanMT]

the part I just don't get is:

How can you fuck it up, it is NOT that hard.

Or maybe I should say:

Mounting skis is so easy that it requires a tremendous amount of negligence to do it so poorly.

I hear ya. I get skis that are fucked up by other shops all the time. I see the above problem all the time. Its easy to fix but its even eisier to not fuck it up in the first place. Measure 5 times and drill once!!! EVERY ski I mount I check the depth of the screw by holding it up next to the sidewall. If the screw is too long it gets ground. I do this every single time. Probably because its my job to do it right.

[Poop~Ghost]

I wonder if there is any shop that has tech's that aren't just know-it-all full of attitude and yet still getting shit boned up? Everybody makes a mistake at some point, it's how you handle your interactions and making it right that matters.

[addict]

Tune ups?

not to be a dick, but tuning a FFF, why?!?!

besides that, ++++++vibes++++++ I've been in your position too many times, I only mount solo now with a couple of exceptions. And WTF can't these people just GET IT RIGHT! It's not that difficult to mount a ski.

[squirrelmurphy]

that's really sad dude, i hope they find a way to make it right. such beautiful skis...

and honestly, whoops, i spun two screws, better drill for 10 FUCKING HELICOILS??!?!?!?!11

*shudder*

ski bits and a tap from Tognar definitely my best gear purchase of the season

[Tye 1on]

Nice Bruins flag!

35 years since a Cup isn't bad, just look at the Cubbies!


[they're having a great year this year, good on 'em....the fkn Wild last night tho......]

[MrZach]

this is definately fix-able. they need to pull all the screws, grind them shorter and heat and rubber mallet the base back to flat and then re-grind/structure.

Marshal -

This sounds like definitely the "professional" means to an end, but if the dimples aren't "that" bad (<1mm), wouldn't it be just as good to let the helicoils lie, grind the dimples down with a dremel tool/sander and then re-structure? This would save having to grind the entire ski (and therefore remove a bit of the entire base). This is more for my own benefit since that was my quick "garage" fix to a similar problem.

[ill-advised strategy]

yeah, when I see a picture that includes iggies, a bruins flag, and a dark side of the moon poster I know I've found somebody I could get along with.

[mtnbikerskierchick]

Dang Kya. Let us know how it goes! So sorry! I've had a few mounts go wrong too and it's really frustrating. I don't understand sometimes how people just do it wrong. When a mount came back crooked from Bent Gate I was deeply pissed.

[Jer]

Yeah - I'd freak out. Like m. said, it's fixable but you just don't make a mistake like that with skis like that. The tech must be a serious paint-huffing moron to do something like that. Maybe they don't owe you a new pair of FFF's, but they do owe you something besides just fixing what they fucked up (like maybe a $500 store credit). I know from experience that techs are usually underpaid and underappreciated, but that doesn't mean you can show up for work tweaking on meth and fuck up some poor guys beautiful skis. The shop needs to realise that maybe they should keep the guy away from powertools. A $500 credit would end up costing them about $250 - they'd be getting off cheap.