any word on if the blu ray versions of light the wick and deeper are moving up or are we still looking at october?
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any word on if the blu ray versions of light the wick and deeper are moving up or are we still looking at october?
I would also like to know...
230+ views and no response?
did they just get bumped out further? I forgot which but one movie says oct 21st and the other oct 31st. whats the deal?
Deeper Blu-Ray is shipping on Oct. 21st and Light The Wick Blu-Ray is shipping on Oct. 31st.
its 10/11/10, is light the wick and deeper shipping?
^^^^ Bump... Whats the deal?
SD LTW will ship October 25th now. Sorry about the delay. We have had some technical issues that have screwed our timeline. Deeper is shipping though.
Holy crap if the BluRay release dates are pushed back any further the snow in the spring might be melted by the time we get them.
Seriously though the way you wrote that the LTW BluRay will ship November 18th or later makes me think that it will be pushed back even further.
When I originally ordered both Deeper and LTW I figured I could wait the extra week for deeper to ship when LTW came in. But now I am hoping that you will ship Deeper separately because it seems so unlikely that LTW will even ship on Nov 18.
when will LTW appear on itunes? when all the discs are shipped or can I expect it to be uploaded by next weekend.
LTW. November 18th..... More than a month in delay? WTF
There better be stickers and candy in that package if its that delayed
Now LTW BR release is TBD... ggrrreeeaaatt. How is this film going to get me stoked for the season, when the season will already be here by the time I see it?
Maybe I will cancel my order and wait for the torrent. Probably a shorter wait.
Yeah.. just got this:
Quote:
Dear TGR Customer,
WE WANT TO THANK YOU FOR BEING A LOYAL TGR FAN AND SUPPORTER. Your support and enthusiasm are what inspire us to keep pushing action sports to the next level and to continue to make top quality films. Unfortunately, I need to notify you that there have been delays in the shipping of Deeper on Blu-ray and Light the Wick on DVD and 3D Blu-ray. Our most up to the minute estimated shipping dates are:
Deeper Blu-ray – November 24th
Light the Wick DVD – November 8th
Light the Wick 3D Blu-ray – TBD
We know these delays are inconvenient and we are working hard to get these DVD’s out as fast as we can so you can enjoy them. We appreciate your patience. We promise to continue to put forth the effort to create cutting edge products and a premium customer experience with TGR.
If you have any questions or concerns, please email them to us at customerservice@tetongravity.com.
Our goal is to make your experience the best possible.
Sincerely,
Steve Jones
Co-Founder – Teton Gravity Research LLC
On another note, just got this from MSP:
I'll have one of my two pre orders soon, which is cool at least.Quote:
The day has finally come - all "The Way I See It" DVDs and Blu Rays have hit the MSP warehouse - we are shipping right now!! If you placed a pre-order, your order is on the way and you will have it soon. If you have not placed an order for "The Way I See it", now is the time! All your shopping needs are here:
I was wondering whether or not if Deeper BR is released on the 24th it will be shipped separately since LTW BR is now in who the hell knows when it will be released. When I ordered them together I only expected them to be released a week or so apart so I was willing to wait. But now that it could be a month plus I dont want to wait for you guys to figure out how to make a Blu Ray while my deeper disc is sitting in your warehouse.
I switched to the DVD version just to get them in time but that did not pan out, customer service at TGR was excellent though and they even offered to split some shipping costs with me to get them to me ASAP. It does seem weird that a company that is based around selling DVDs would have a hard time getting a release date nailed down. and some stickers and what not in the packages would go a long way especially for people who pre-ordered back in the summer
Great, I could have downloaded on Itunes instead of waiting for the disk. I guess we know where the priority lies....and that is NOT with the pre-order folks.
Now that we are half way to the Deeper Blu Ray release date I have a few questions...Is it still on time? Is it going to be pushed back and is it ever going to be released?
I don't want any more answers like "there are unforeseen difficulties." I am tired of that crap. Tell me what is wrong not just some BS to hold off answering any real questions. It is wrong to keep everybody in the dark when something is delayed indefinitely. This is by far the worst customer service in the industry that I have ever come across. It really feels like you are hiding something because of what it would mean for your reputation.
Well now that I am done with that rant I can tell you that I am ready to never buy a TGR product again and recommend that my friends never buy your products ever. You guys are a nightmare because of your blatant secrecy. It is not even like Deeper has any 3D so that should be easy but I guess it is too complicated for TGR.
Kinda pissed. Figure the shit out soon. Kinda thinking about canceling my order with ASV and just getting something that might actually contribute to stoke rather than taking it away.
Weak sauce.
Seriously.
allo allo TGR... what about the LTW blue ray, actually will it ever happen?
<<PAGING TGR420>>
LTW BR update is needed. Please let us know when to expect the movie.
Deeper finally shipped, which is good, but I'm bummed I didn't get some rebate on shipping or something. I'm looking through the extras and I'm pissed that the box lists things that aren't on the disk. I might be blind, but "Top Ten Jeremy Jones TGR Segments of All Time" is nowhere to be found on the disk. Of all the extras, that was the one I was really wanting to have on this disk... seriously, after waiting so long, you forgot to put it on there?
Seriously. I'm pretty disappointed. I would have bought the movie without it but the fact that it was advertised on the back made me that much more stoked.Quote:
Originally Posted by Spyplane
Deeper proper was sick though. A little jittery on my Blu-Ray player/TV - has anyone else noticed that? Could have just been my BR/TV, but I've watched movies with plenty of action as well as smooth panning shots and didn't encounter these problems.
Just got this:
Quote:
TGR Customer,
We appreciate your loyalty and patience as you await your copy of Light the Wick on 3D Blu-Ray. At this time we do not have a confirmed shipping date set for this film due to some technical difficulties, but we can tell you that it will not ship in time for the Christmas holiday. We wanted to offer you two alternatives to help alleviate the issues associated with this wait. The two options are below: (please choose one)
1) As a thank you for being a loyal and very patient TGR fan, we would like to offer you a free download of Light the Wick from TGR Digital Downloads. Please contact TGR customer service (contact information below) to receive a promotional code. We will also still ship your Light the Wick 3D Blu-Ray as soon as it is available.
2) If you do not want the digital download, we would be happy to provide you with the alternative of switching your order to the Standard DVD, which is currently available. We will cancel your order for the 3D Blu-Ray and will refund you the difference in the SD versus 3D Blu-Ray pricing. If you would prefer to do this please call or email our customer service department who would be happy to assist you.
TGR customer service can be reached at customerservice@tetongravity.com or by calling 307-734-8192 Monday through Friday from 10am to 3pm MT. Please include your contact information and order number in your email so we can better assist you.
Updated shipping information will be posted on our website and be sent to you in an email as soon as it is available. Please keep checking www.tetongravity.com for more details.
Thank you for your support and have a great winter!
Sincerely,
Steve Jones
^^^ I'm in the same boat got this email today waiting for my LTW BR. I already saw the movie and I'm honestly not impressed. I had high expectations for TGR this year but as usual the MSP flick totally blows it out of the water IMO. Sorry TGR I just want my $ back.
Canceled my order through AVS. F'it. This is the first TGR flic I will not own.
Geez guys...it's not like Blu-Ray came out over the summer... :rolleyes2
I have now seen LTW and Deeper and I have to say that Deeper is excellent...especially while drinking 2 buck tall PBRs at The Slot in Squaw.....Reccomended
Kinda pissed. Figure the shit out soon. Kinda thinking about canceling my order with ASV and just getting something that might actually contribute to stoke rather than taking it away.Quote:
Originally Posted by IanBob
Wheres the light the wick blue ray at TGR?
Having "unforseen difficulties".
:rolleyes2
Is the "Unforeseen Difficulties" that you guys accidentally wiped your asses with the master copy of LTW and then flushed it down the toilet? At this rate it seems as if you people had to re-shoot the whole film again this year. So does this mean that next years film will come out 2 years after it is supposed to. This really is getting ridiculous and the "unforeseen difficulties" excuse it getting old. Porn people can make 3D films so get with the porn people or something and get this thing done before you guys lose all of your credibility and your company goes out of business.
I know you will look at this and roll your eyes and ignore it but that is not what good business people do. At least give a weekly update so we can know what is going on so we dont have to wait months for you to just say we have unforeseen difficulties and it will be delayed longer. That is bad business period.
Seriously TGR, can we get an estimated release date? Any sort of response will do even. Tell us to F off, I dont care, any response would be better than this.
I got this 2 days ago:
Quote:
Dear TGR Customer,
We are writing to inform you that Light the Wick on 3D Blu-Ray will be shipped by February 9th. When your order ships, a tracking number for the package will be sent to this email address. Your patience throughout the production of this film has truly been appreciated and we hope you enjoy the movie. Feel free to contact customer service at customerservice@tetongravity.com or 307-734-8192 if you have any further questions or concerns.
Thank you for being a loyal TGR customer and have a great winter!
Sincerely,
Steve Jones
Co-Founder
Teton Gravity Research LLC
I'm in the same boat got this email today waiting for my LTW BR. I already saw the movie and I'm honestly not impressed. I had high expectations for TGR this year but as usual the MSP flick totally blows it out of the water IMO. Sorry TGR I just want my $ back.Quote:
Originally Posted by grskier
impressed that you registered to just badmouth the movie...Quote:
Originally Posted by obama64
Feb 9th has come and gone... any update?
OK, got the Bluray... 3d section was sick.... but that took way too long.