BD has had my beacon since last wednesday. Still no word.
Printable View
BD has had my beacon since last wednesday. Still no word.
Mine got there Thursday and same.Quote:
Originally Posted by I've seen black diamonds!
I got a service request case number on 10/26 and then nothing. Anybody else still waiting for info?
Sent from my iPhone using Tapatalk
So no shipping label? My RA case number email included a prepaid shipping label.Quote:
Originally Posted by mikey1299
Nothing other than first email. No follow up when I chased for one.Quote:
Originally Posted by mikey1299
My bad, was confusing the service request case number with the RA#. I got an RA# the day after the service request case number email.
mine will arrive there Wed...i guess I can expect at least a week waiting
Somehow I imagine that the warranty department is completely overwhelmed right at the moment. I'm willing to bet this whole fiasco has led to a substantially higher than normal volume of RA requests.
I submitted claims for two different beacons middle of last week and haven't heard anything yet. Nor am I surprised by that.
I just heard back from them today (sent email last week). They also sent a shipping label. And will send a new beacon, no charge.
Has anyone who sent their beacon heard that it was received along with any info on next steps?
So BD got my beacon last Wednesday, I just got an email saying an equivalent level beacon will ship to me shortly. I had the registered for the 5 year warranty and included the print off in the box. I owned the beacon for 2.5 years, so out of the 2 year window.
I sent a warranty claim a week ago and got this email today:
“ For users of the DSP Sport and DSP Pro beacons, we will undertake a thorough inspection of your beacon and, regardless of what we conclude, we will send you a free replacement from our current beacon family. Attached to this email is a pre-paid shipping label for you to send in your beacon for inspection and upgrade. Please clearly label the outside of the return package with RA xxxxx. Once we receive your beacon, we will contact you regarding a replacement. Canadian customers will receive an additional form for customs titled "Pieps Beacon Return Invoice" which they will need to fill out the highlighted fields and attach to the exterior of their returning package. This form is for customs, and our package will not be delivered without it.
Due to the high volume of requests we are fulfilling, please expect 1-2 weeks for your new beacon to ship.”
One beacon was registered 4 years ago. The other one, I couldn’t remember when or where I purchased it. They must be paying attention to SM.
No doubt. I foresaw it coming and kept telling myself that I better get it shipped soon, but still delayed longer than I should have.Quote:
Originally Posted by adrenalated
I just hope they are more consistent in their response to received beacons than the disparity in email responses.
Have always been supportive of BD. Despite hit or miss on some of their products, I have a day pack that is almost 20 years old with very hard use that just won't die. Also, after trying numerous iterations of other brands of skins, finally settled back on tried and true ascension skins. A little heavy/bulky but couldn't be happier to have gotten back to the basics. No bs, they just work.
Sent from my SAMSUNG-SM-G930A using Tapatalk
It would be nice if some of the giant pile of DSPs wound up fitted with these and buried in beacon practice holes instead of a landfill.Quote:
Originally Posted by IceCoastBBPatrol
So much for consistency.
"For users of the DSP Sport and DSP Pro beacons, we will undertake a thorough inspection of your beacon and, regardless of what we conclude, offer you the chance to upgrade your beacon through our tiered trade-in program. Users with Beacons purchased over two years ago are eligible to buy-up to another beacon model at the below rates:
Pieps Micro BT or Micro Sensor: $100.00 USD
Pieps Pro BT: $100.00 USD"
Generally I'm fine with the $100 for an "upgrade" to a new beacon, just confused why some are being offered free replacements regardless whereas others seem to be having to pay differing amounts of money.
I may end up pushing a bit....
I was thinking last night that it would great if they could design a solution for the returned beacons that replaces/reinforces the lock button and adds a case exoskeleton of some kind to protect that whole area. Who knows, but it would be great if they could get them units back on the market and not just trash them.Quote:
Originally Posted by jono
there has been zero consistency from what I can tell, and it's maddening.Quote:
Originally Posted by Drazzamatazz
At least you got an RA. It's been 10 days since I sent my warranty certificate and no reply whatsoever
someone signed for the delivery so my units are at BD now
Yep -- my buddy requested replacement, paid for the base model. Got it today. Randomly got upgraded to the Pro version.Quote:
Originally Posted by Danno
Very consistent.
I finally got mine yesterday.Quote:
Originally Posted by HukuTa_KydecHuk
Email received today:
Thank you for sending in your DSP model beacon along with that proof of extended warranty through 2021. We have entered a replacement order for an equivalent beacon from the new BT series. The replacement will ship out shortly to the address that you provided when you entered your claim. We use Fed Ex Smartpost as a shipping method for the majority of orders shipping within the US. For all international orders, we use Fed Ex International Economy. To help us reduce the volume of responses in our inbox, please do not respond asking for tracking information unless absolutely necessary. If you do not receive your replacement beacon within 3 weeks, please let us know. Thank you for your patience and understanding.
Regards,
Pieps Service Center
Sent from my SAMSUNG-SM-G930A using Tapatalk
so that’s bullshit that you folks are getting inconsistent messages
without joking and being an asshole - I think y’all have a legal case - this is why the CPSC does recalls - and why ambulance chasers file dodgy class action suits
That's the same original email that I got, but included printout of extended warranty and getting a free replacement.Quote:
Originally Posted by Drazzamatazz
Sent from my SAMSUNG-SM-G930A using Tapatalk
I got an email back from BD saying that they inspected my beacon and a replacement BT beacon is on its way via fedex. So about a two week process including mailing back my old beacon.
So updated timeline:
BD sent me a shipping label with the notion that I may have to pay for an upgrade. My beacon was 2.5 years old. so 6 months out of the 2 year warranty but I had registered my beacon which extended my warranty to 5 years. I found the paperwork on pieps and included it with my beacon when I sent it back.
BD received my beacon Wednesday 10/28.
BD reached out stating they were sending me an equivalent beacon on Monday 11/2
BD sent me a shipping notification last night 11/3 and the package is indeed on its way.
Mine was beyond the extended warranty period, which is maybe why they did ask for proof? Don't get me wrong, I'm content with paying $100 to upgrade from a 6+ year old beacon to a new Pieps Pro. I just don't agree with the throw-some-darts-and-see-what-sticks approach to customer service. Get your story straight lest someone begin to poke holes in it.Quote:
Originally Posted by 3PinGrin
Sounds like people whose beacons reached BD after mine have had replacements sent. I grow impatient. I asked BD for an update. I hope to be skiing next week.
Sent from my Pixel 3a using TGR Forums mobile app
I submitted my claim on the BD website on 10/27. Got an automated response with a case #. Haven't heard a word since. I guess from other reports, it sounds like a 9 day wait for a response is par for the course. I get that they're probably inundated and it might take a little longer to get processed. I do hope that this is resolved before there's considerable snow on the ground since I don't have a viable backup beacon.
I'm just a few weeks within the 5 year window and was able to register for the 5 year extended warranty. My beacon (DSP sport) has a secondary issu. The multiple burial flag button does not seem to be working. I noticed it last winter but then covid hit and didn't follow through on reaching out to black diamond about it.
I just got this response (5.5 year old beacon):
Thank you for sending in your Pieps DSP model beacon. Due to the age of your beacon, we are happy to offer you a discounted upgrade to any Pieps BT series transceiver. The below code will reduce the cost of any Pieps beacon to $100.
Code: DELETED
Code should be entered in the Enter Promo Code box in your shopping cart to see and apply the discount.
Each code will only work one time, for one product only.
Code does not expire.
Code will NOT work when logged in to a Pro account. Please log out and try that code on the main site.
The code will waive the shipping charge for the order.
You can use this code on our website: www.blackdiamondequipment.com
We truly appreciate your patience and understanding with this difficult situation along with your continued support. We expect beacons to be in stock on our website on 11/13/2020.
Sincerely,
Pieps Service Center
Unfortunately no Pieps beacon are in stock and the code doesn't work on BD branded beacons.
For Serial?!?:cussing:Quote:
Originally Posted by I've seen black diamonds!
A Pieps PRO BT arrived this morning, wasn't expecting the pro model. I wonder if low stock is dictating what model they are sending now?
I mean, they did tell you in the email exactly when beacons will be back in stock....Quote:
Originally Posted by I've seen black diamonds!
I submitted my request last week and finally got the response today. Mine is about 2.5 years old registered with extended warranty. It got the canned response offering $100 “upgrade.” Total BS.
Sent from my iPhone using TGR Forums
Functionally identical BD beacons are in stock now. And they are sending Pieps beacons to folks right now (iirc 3PinGrin's was delivered to BD the same day as mine- he just a got a new one in the mail).Quote:
Originally Posted by adrenalated
Dammit.
Just got an email back from BD/Pieps (on a case submitted Oct. 28). The kicker line is
I'm a bit miffed that $100 is a substantial percentage of the purchase price to replace a barely-three-year-old beacon that is otherwise in good (or excellent) shape, but I'll probably suck it up. I'm also wondering if it's a "tiered" trade-in program, why is the cost the same to trade in for beacons at different price points?Quote:
Originally Posted by Pieps
I "think" that everyone including a warranty or extended warranty printout are receiving free replacement beacons. I got the same email but included a copy of the extended warranty proof and received a free replacement.Quote:
Originally Posted by anotherVTskibum
It's definitely willy nilly. I do live close to SLC so maybe that's part of it on the turnaround time. Maybe I just smell better :)Quote:
Originally Posted by I've seen black diamonds!
(or they found out that I single handedly stopped STP from selling kayaks online for a period of time due to a return dispute wherein I pounded them into the sand, ha)
New Pro BT arrived today.
Yea me too got a Pieps BT Pro two days earlier then FedEx tracking said it would show up. I know this whole situation sucks in more ways then one. I hope everyone is made whole by BD.
Over a week now and no response from BD re warranty submission for my two. I figure they are slammed and running out of replacement beacons so I’m going to be patient.