I'm strangely super pumped to ski some of these too. Like literally can't wait.
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I'm strangely super pumped to ski some of these too. Like literally can't wait.
Yeah, I will need to place the order in the next 3-4 weeks to the factory, and typically order a couple extra pair of each. So... get on it mang!Quote:
Originally Posted by MHSP1497
Yessir, so the core is alternating tip-to-tail stringers of Bamboo and Poplar. Having experimented with all manner of different woods and orientations, this is by far my most favorite setup. Gives the perfect blend of super smooth and damp but also lively and responsive. Then, the Fiberglass choices really compliment this too, as they work in unison with the core itself.Quote:
Originally Posted by kid-kapow
Sweet - thanks for the explanation!Quote:
Originally Posted by Marshal Olson
Marshal,if you have to eat 5200$ is BS shipping fees I think we can all throw some coin your way to offset that.
I'm in for 20$ or more..
Quick recap, if you are interested... The original shipment from Blossom was for 7 boxes back in early March. One package was received within 10 days. It was the "master tracking ID" package. I was auto-charged $7,200 ass on as this one package was delivered, which SHOULD have been $3,000 based on posted rates online and what I typically see, as I ship orders of this magnitude internationally all the time. 3 more packages were finally received at about 24 days. Two of the three remaining packages were recorded as "lost" by Fedex at 30 days, but located around 50 days. They were mistakenly returned to sender, and once FedEx turned them back around to head to me, this is what triggered the double billing (for $5200) when they finally delivered (highly damaged) at 60 days. The last package is still MIA.
All along this journey, I have tried to all FedEx countless times. Firstly, since Covid, they laid off all business account managers, so the only customer service of any kind is an overseas call center that has no authority to do anything other than read the same info a tracking number publishes on the FedEx website. All customer service is referred to their web portal. I have tried to penetrate this and get to any sort of CS manager repeatedly with no success. As per the newly revised FedEx user agreement, there is only a limited time to file claims online, and since the master ID package was delivered and paid, the online portal will literally NOT LET YOU proceed with a claim either on damages or on being double-billed (since the packages were technically re-rerouted, though due to FedEx ineptitude). Even if you put another tracking number in, there is a drop-down that forces you to select the master tracking ID associated with that package. I have tried sending a registered mail to FedEx Corp headquarters, but it gets returned, and I have emailed every CS email I can find on the FedEx website, and I just get the same autoresponder saying I must file issues online via the widget.
So long story short, I have close to 100 hours spent trying to deal with this... and I'm over it! My thinking now is to offer BOYCOTT FEDEX T-shirts as a fundraiser for anyone taking pity on this situation!
That's messed up. #fuckfedex
It sounds like HL needs a brand ambassador to fly over, test the new fleet, and shepherd the Blossom shipment back to the US via air freight. LMK where to apply!
fuck man, that sucks.
The shipping world has been driving inflation through their price gauging over the past few years, but let's blame other things for it now eh, it cannot be corporate greed no? Trickle down economy ftw.
I would happily chip in for a local to me 6-pack / 20usd, no tee required (shipping would make getting it here too expensive). While I cannot afford to sample your goods at this time I do love being somewhat part of the journey and learning from participating in your threads - they add so much value to this board.
JFC. Horror show. You got to go to a physical fed ex store and get it ran up the food chain in person.
Or get a vid explaining.that exact thing to go viral online. They will snap to their feet right quick.
That's a lot of coin to eat. We aren't talking about a few hundred bucks..
I know this is a dumb question, but have you ratted them out to the Better Business Bureau? Sometimes works…Quote:
Originally Posted by Marshal Olson
:::::@:::::
BBB is a useless org that only cares about growing their membership.Quote:
Originally Posted by lucknau
Serious suckage.Quote:
Originally Posted by Marshal Olson
One more dumb idea: find a lawyer who specializes in dealing with FedEx and ask them how much it would be to write a letter threatening a lawsuit.
I'll chip in to cover the lawyer fee.
I have not bought any of your skis and not likely to in the next year, but I would gladly chip in for a threatening letter.
He who deals in absolutes…Quote:
Originally Posted by fatnslow
I’ve used the BBB only once, but got what I needed. Sample size of one.
:::::@:::::
Wow. Video on the YouTubes. Lets make it viral. It's a sad truth but this is literally the only way to get shit done most of the time now. Better yet get some 21 year old college chick to make the video on TikTok....instant refund from the FedEx corporate scum.
Unfortunately as far as I can tell, the fedex stores around here are now all franchises, not actually company employees, and no ability to actually do anything / contact any one at FedEx.Quote:
Originally Posted by byates1
I did try to send a registered letter to their corp headquarters (from me, not a law firm), but it was unclaimed / returned. Short of small claims filings (not sure where/how to serve, maybe the handling facility at the airport?), not really sure how to proceed with this idea! Very much open to it.Quote:
Originally Posted by Buster Highmen
Quote:
Originally Posted by byates1
I do like the TikTok idea. Hmmm.... let me see which college age babysitter has the best social presence and ask them to make a post!Quote:
Originally Posted by Whiteroom_Guardian
I am pretty sure fedex is all contractors now, who knows what corporate actually does.Quote:
Originally Posted by Marshal Olson
We stopped using fedex in 2019 when I found several items that my wife had ordered and then gone missing were being sold in a parking lot about 20 minutes from the fedex facility. Local pd were aware of the situation and did not give a fuck.
Interesting, I just emailed the mtn west BBB on your feedback. seems like fairly low hanging fruit to try! thanks for the idea!!Quote:
Originally Posted by lucknau
Edit - BBB does not handle B2B issues, so no recourse there. Thanks for the idea though!
Sorry to hear you came to the same conclusion.Quote:
Originally Posted by ghosthop
I think the only real solution is to Boycott Fedex.
Might have better luck with their Registered Agent for Service of Process (especially if the letter is from an attorney), but even that isn't easy to find since they have so many corporations. I'll find out if my employer still has a dedicated FedEx account rep, maybe he/she can get me an email or phone number for an actual human.Quote:
Originally Posted by Marshal Olson
^ This, it's all about membership fees. And ResellerRatings is 100X worse - they actually commit extortion (in my personal opinion).Quote:
Originally Posted by fatnslow
You might try going to the Freight center at:
2325 SOUTH 3200 WEST
SALT LAKE CITY , UT 84119
Phone: 1.800.423.4770
Fax: 1.801.972.2881
Manager: SHANE DEFOREST
or:
FedEx Freight
750 N 5600 W Salt Lake City UT 84116
(801) 322-0271
Or FedEx Ground at:
FedEx Ground
720 N 400 W North Salt Lake UT 84054
(801) 299-6500
I assume you've done this:Quote:
Originally Posted by Marshal Olson
https://www.fedex.com/en-us/customer...rt/claims.html
If so, despite it not being too hopeful, then:
https://donotpay.com/learn/suing-fedex/
https://www.freeadvice.com/legal/is-...ue-fed-180725/
You bet! Their online widget is an exercise in circular logic, clearly designed to frustrate people so that claims can't go through. The widget fails, then refers me to call in. When you call in, nobody can help you (overseas call center), and they then refer me to email the billing department. When I email the billing department, I just get an autoresponder to use the online widget. It is literally maddening. Like I just want to talk to someone with some authority who can explain why I am being double billed for a shipment that took months to deliver when the bill was for 5 day delivery timing.Quote:
Originally Posted by Buster Highmen
Regarding the suit thing, I have looked into similar, it seems like those are mostly for people who have injury/damages from delivery drivers, and not really related to the services side. My understanding on pursuing a suit (via small claims) is that I would have to pay the invoice, and then suit to recieve reimbursement, and would be liable for attorney fees if I lost.
I appreciate all of suggestions, and happy for more!