Originally Posted by
natebob
Another heel problem to ask about:
Customer brought in his 26.5 Lange XT3 complaining about painful heel spurs. He measures 27.0, wants a performance fit, is happy with width and instep fit. Shell fit is 0.5"/1.25cm. He has good custom footbeds, but has not been using them in the Langes because they raise the heel up too much. The heel of the footbed is pretty thin already, not sure there is much room to be gained by thinning more. He's had consistent problems with the heel spurs in past boots. Last boot was a Hawx that had pretty aggressive heel punches, and some padding added to the sides of the liner. The thinking there was to make room for the spurs, and help stabilize the heel so it wouldn't move around too much, putting pressure on the spurs. None of this fixed the problem. He said he went to a few bootfitters last season, none were able to fix the problem. He kept commenting that he feels immobilizing the heels is key to minimizing the pressure on the spurs. I agree, but feel that some sort of shell mod is needed to accommodate the spurs.
My initial thoughts were to grind or punch the Lange heels to accommodate the spurs and work on the liner to match the more room in heel. I'm hesitant to do this since it didn't work with the Hawx, but I'm not sure what else to do. Remove the boot board? Would you punch or grind? The plastic around the heel of this boot feels pretty thick, so I'm thinking grind. Any thoughts?