Just found out about the recall. Have gotten the email instructions telling me 1-3 weeks, seen the question asked, but no answers, how does one get new liners also as some appear to have done?
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Just found out about the recall. Have gotten the email instructions telling me 1-3 weeks, seen the question asked, but no answers, how does one get new liners also as some appear to have done?
Add me to the list this morning. I had resisted sending mine in due to the boot fitting work. Attachment 305233
The instructions I got when I emailed them for the recall was to keep my liners and return the shells with their prepaid postage. Upon return I got new shells with new liners as well. I didn’t ask for them. Replacing the shells seemed enough to me but I didn’t lose any ski time with the warranty process.Quote:
Originally Posted by VT-BC
Sent from my iPhone using TGR Forums
It took 3-4 weeks turnaround for my size 29.0's a couple months ago. Scarpa replaced only the bottom half of the shell and reused my upper shells and buckles. Not sure why some people got full replacements, including the liners. I can't complain though, as they replaced my Vibram soles, which were totally worn to nothing.
I bet you a case of brown pops it will depend on if they got the parts to fix the boot
OR if they have to send you a complete new boot in order for a reasonable time line on the fix
so what you get is gona be a crap shoot but either way its a strong showing from Scarpa choosing to not get bogged down in a warranty process due to lack of parts.
but I could be wrong