Customer Service Case Study in Action (this week SMS)

Quote:

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Originally posted by meatdrink9
Did you miss the part about them not really having the stuff they say they have on the site? If you want to buy something I'd call them rather than order online.

Maybe I need to call them too? no emails in several hours. :(

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you have to realize: I care little about color. If my very presence is a pox upon the eyes of other skiers, then I have succeeded. I already have the flourescent pumpkinman jacket, why not follow it up with some equally dayglo pants. Especially since my marker ski pants prereleased their seams.

HOOOOLY SHIT! You guys killed me w/ that one. Best read I've seen in months!!!!

Pretty cool, MD9 got his pants and Truth got a date out of the whole thing.

Quote:

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Originally posted by schuss
you have to realize: I care little about color. If my very presence is a pox upon the eyes of other skiers, then I have succeeded. I already have the flourescent pumpkinman jacket, why not follow it up with some equally dayglo pants. Especially since my marker ski pants prereleased their seams.

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Colors aren't the only problem sizes are as well, but whatever floats your boat. It sounds like they'll take care of you, but call them to find out what's really on-hand and save yourself some trouble.

Quote:

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Originally posted by meatdrink9
SMS officially kicks ass as of right now. They're sending me upgraded stuff for cheaper than the original price I paid online.

The lady on the phone was totally awesome. Nice as could be. Made everything work out.

Very cool.

I guess I should wait until it arrives to get too happy, but it's looking good right now.

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So what did we learn here children?

We learned that posting on the ski-board all day long can get you ski pants at discounted rates, gay phone numbers and happy drugged monkeys

Quote:

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Originally posted by phUnk
SmartMogul? More like StupidMogul lol am i rite?



PS. Sessions bitches!

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Or not- try to go to any of the actual product pages:

"Microsoft OLE DB Provider for ODBC Drivers error '80004005'

[Microsoft][ODBC SQL Server Driver][SQL Server]Cannot open user default database. Login failed.

/snow_04/outerwear.asp, line 15"

Quote:

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Originally posted by phUnk
SmartMogul? More like StupidMogul lol am i rite?

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lol fyad lol

Since this was a "Case Study in Customer Service" I feel obligated to post the latest email from SMS. Pretty cool how it worked out.
___________________________________

Dear XXXXX

I'm glad everything worked out in the end with your pant purchase.

I've packaged up a pair of Moss Medium Bad Ass pants from our 03/04 line, which are now discounted to $139 US and have also included a free pair of Ice Bad Ass pants, as per our phone conversation.

These will be shipped on Monday via UPS Standard, which takes 7-10 business days - we'll also email you the tracking # on Monday.

I hope you enjoy the pants and have a great season - we've just had the first snow falling on the peaks here in Whistler, so everyone is
getting excited about the coming winter!

Best wishes

XXXXX

Definitely worked out well. Kinda proves that although the internet can be very convenient, sometimes there's no substitute for talking to a real person.