Volkl warranty rant (no real point, ignore this)

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Originally Posted by Greydon Clark

FYI: You’re skis had a manufactures defect. Mr. Sap’s are bent because he fucked up and skied into a rock. Sorry bro, but you best bend them back ‘cause the Volkl is going to say FUCK OFF!

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Was it pilot error? Yes. You've seen me ski, I'm not a hucking extremo monkey. I went into the rock at under 5 mph. Could Volkl say fuck off, yes. Will they? I don't know, I feel that skis should not perminantly bend after this kind of crash. It very well could be a defect. I'm not the one to judge, they are, and for $20 shipping, I'll send them out. The thing is, this isn't my current problem. My problem is that I can't even get anyone to look at them!

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Originally Posted by DJSapp

Yup, that was me. On the inside I was wondering who would be on those 4FRNTS, should have known. Kinda suprised you didn't seem the canada summit sticker on my skis and ask for change, would've been cool in that random sort of way. And yeah, their shop rates suck, $40 for a mount, $20 for wax and light tune, but when I soon walk in there with 4 pairs of skis to mount and a case of beer, I'm sure their price will get better. You eyeing those spatulas in the corner as well?

edit: gramAAAAARRRRRRRRRR

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Didn't notice the skis because I wasn't really paying attention when I got in there, was still so happy to get my sticks. But when I read your story it all came together. I find it all depends on who you talk to in that shop, some guys are really knowledgeable and helpful, some suck and don't know jack.....

Hey,
I sent my g4 back to them this past Tuesday and I got a call on Friday while on the lift at Loveland that they are going to get me a pair of 724 pros in exchange for my g4.
Has anyone skied this ski before?
I am thinking of asking for a karma or even the gotoma.
Any help would be great.
Thanks

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Originally Posted by danadog

Hey,
I sent my g4 back to them this past Tuesday and I got a call on Friday while on the lift at Loveland that they are going to get me a pair of 724 pros in exchange for my g4.
Has anyone skied this ski before?
I am thinking of asking for a karma or even the gotoma.
Any help would be great.
Thanks

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You've seen the Gotamas..., I'm still waiting to use them. Check out a thread over in tech talk, Volkl is apparently out of Gots and the Karma. Hows the bike BTW?

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Originally Posted by danadog

Hey,
I sent my g4 back to them this past Tuesday and I got a call on Friday while on the lift at Loveland that they are going to get me a pair of 724 pros in exchange for my g4.
Has anyone skied this ski before?
I am thinking of asking for a karma or even the gotoma.
Any help would be great.
Thanks

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What are you going to use the ski for? A 724 Pro has pretty much the same tip and tail dims as a G4, but a narrower waist. So it'll rail groomers, but suck in pow thanks to the larger sidecut. A Karma will be a lot more versatile methinks.

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Originally Posted by Will

This has to do with distribution channels.

The guy (or company) who sells skis to shops in the US is not the guy who sells them to shops in Canada. In other words, you bought the skis from person A, and then asked for a replacement from person B. As I understand it there really is no bizness relationship between A & B (aside from the fact that they distribute skis made by the same company), thus they are reluctant to handle each other's warrantly issues.
This is also (part of the reason) why the same ski is priced differently in different countries.

I will agree though, that this is a pain in the ass.

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You are right on with this analogy. That is why you want to be carfull when buying skis from huge box stores (Garts or Sams Club). They offer these lower prices bc/ the skis are purchased from overseas, cutting out the US middleman (in this case Volkl US). THe skis are tracked via serial #'s. I have people buy their skis at garts and they have problems, when sent back to the distrib. they deny all.

Theodore,
The bikes is up and running after a overhaul. Did not fit my lady but it does fit my roommate. Thanks again.
Arty, I have been thinking of getting a little quicker ski, due to the fact that I will still have another set of G4s if they let me keep my single ski. I only sent back one ski in hopes that I can make a pair again. I need to call Volkl in the morning and see. If they do not let me keep my other ski I am going to go for a pair of Karmas if they have any.
My thought on the 724 pro is for the non powder day.
Thanks again