Exactly one month for me too. Shipped it to them on 11/2. Just got a new beacon back today.
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Exactly one month for me too. Shipped it to them on 11/2. Just got a new beacon back today.
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Just got word that I'll be getting a free replacement and it's shipping soon. They received it on November 9th... That pretty damn good I think. Don't really feel like the DSP I sent in really owed me anything.:)
Pro BT landed on my porch today. Got a model upgrade from the DSP Sport I sent in. Took about a month from when we mailed it in until this replacement arrived, with no updates or notifications whatsoever in that time, and no calls or emails on my part.
Hopefully me nextQuote:
Originally Posted by Wawawa
FWIW...
I had a Pieps DSP Sport from 2016 that I purchased from the BD website (discounted 20% at the time). I had my online receipt. My beacon had a small crack in the display. It still worked but I had already upgraded this summer to a Mammut beacon before this whole thing blew up. I was planning on the Pieps being a backup/loaner beacon anyways. I'll usually keep my old beacon in the car for the inevitable time when someone forgets theirs. Happens at least once every season it seems. I also use it for the occasional beacon search practice. I was contemplating not upgrading but I figured I should have a device that doesn't have these safety concerns if someone's actually using it.
-Filed my warranty claim Oct 28
-Nov 6 heard back from them stating they'd offer me a $100 upgrade. They included a shipping label for sending back my current beacon. I shipped it back a few days later, not entirely sure of the exact shipping date on my part.
-Nov 25 they sent me an email with the discount code for my $100 beacon.
-Nov 28 I purchased the discounted beacon (Pro BT) from the BD website using the code
-Beacon arrived on my porch Dec 2
I'm satisfied with the outcome. This all blew up pretty quickly. I'm sure they were pretty quickly overwhelmed with requests, especially with COVID impacts.
Just got a follow up 48hrs later, which is at least something, but could mean a few more weeks, we'll see:Quote:
Originally Posted by alpinevibes
"Thank you for sending in your DSP model beacon. We have entered a replacement order for an equivalent beacon from the new BT series. The replacement will ship out shortly to the address that you provided when you entered your claim. If you do not receive your replacement beacon within 3 weeks, please let us know. Thank you for your patience and understanding."
Just got my replacement beacon yesterday (BT Pro), as with most it took about a month since I returned by Sport. Vague communication but happy with the end result. Now if we could just get a bit more snow so that I can put it to use, that'd be great.
lol, they sent me a second code for $100 purchase
i'm not going to use it (or share it)
customer service team is probably getting hammered (prolly in both senses of the word)
Another data point/timeline from me:
Contacted Pieps - 2020-10-25
Received shipping label - 2020-11-03
Sent beacon from Nelson, BC - 2020-11-09
Fedex confirmed delivery to SLC, Utah - 2020-11-17
Received code/ordered Pieps Pro BT - 2020-11-27
Still waiting for the new beacon to be delivered. Faulty DSP Sport was just older than the 5 year warranty I had signed up for, provided with promo code for Pieps pro for $100.
Joining this thread. Had a Pieps DSP Pro that I bought used from someone on here a couple of seasons ago. Submitted service claim 10/28 and received shipping label 11/6. Received the following email this morning, 12/3:
Thank you for sending in your DSP model beacon. We have entered a replacement order for an equivalent beacon from the new BT series. The replacement will ship out shortly to the address that you provided when you entered your claim. We use Fed Ex Smartpost as a shipping method for the majority of orders shipping within the US. For all international orders, we use Fed Ex International Economy. To help us reduce the volume of responses in our inbox, please do not respond asking for tracking information unless absolutely necessary. If you do not receive your replacement beacon within 3 weeks, please let us know. Thank you for your patience and understanding.
Regards,
Pieps Service Center
This thread is starting to remind me of that automated “this call may monitored for quality control purposes” call centre lead-in.
My Pro BT just arrived.
FYI it needed an update from the Pieps app straight out of the box. The App is pretty cool.
So some folks who purchased beacons used presumably with no transferable warranty are getting replacements at no cost and others who have verifiable proof of purchase within extended warranty are getting $100 upgrade vouchers????
Thats BS!
FWIW waiting patiently with no new info since mine were delivered in SLC 11/16
Many people were originally offered the $100 upgrade. However, it seems that anyone who responded to that offer with a polite email inquiring as to why they were not getting a free replacement, got a free replacement.Quote:
Originally Posted by dcpnz
Yes, it is a BS way of doing this, but at least it seems like they are replacing them if you ask.
I'm certainly happy with the outcome for me personally, but was grousing earlier in the thread due to:
a) what sounded like other people getting screwed over on the warranty period
b) wearing my crabby old bastard hat
My emails were not so polite and I’m getting free replacements after they initially quoted $100/per (while providing receipts with the initial claim).Quote:
Originally Posted by Danno
Just got a fedex notification to expect them Monday. Almost five weeks without and 6-7 weeks of correspondence and flakey communication on their end.
I’m glad this ordeal is coming to an end. Still will be looking elsewhere for equipment from here on. They need to work on consistency in their messages and manage expectations better (ie not giving optimistic timelines they can’t deliver on).
Well, I was giving everyone the benefit of the doubt on the politeness of the emails, lol. But it seems like everyone who got the $100 offer and emailed them back questioning why it wasn't a free replacement ended up with a free replacement.Quote:
Originally Posted by HurtonBair
It seems as if they prioritized getting $100 from some people (those who didn't ask) over consistent messaging and doing right by everyone from the outset. But I am just guessing.
Anybody else getting an error code trying to upgrade the software?Quote:
Originally Posted by PNWbrit
Nope. Was super easy. Create account in the app. Pair with BT (turn beacon on while holding down flag button) and it took less than 30 seconds to upload.Quote:
Originally Posted by Mr. Toad
I did that and got this.
Attachment 351031
Maybe there will be a recall?
Or perhaps just a box fan failure in the server room?
“In case of further problems please contact PIEPS”
Uh... no.
I know there’s a lawsuit, but has anyone considered contacting the CPSC about this?
In Canada. Don't think anything has been filed in the U.S. yet.Quote:
Originally Posted by ~mikey b
[emoji106]
Same here. Got a new Pieps Pro BT via UPS today. Looks like it shipped on Nov 30. They received my old model on Nov 09, which isn't too bad a turn around. Would've been nice if there'd been *any* communication along the way, but kudos to them for making it right.Quote:
Originally Posted by PNWbrit
Updating my beacon was similarly easy to PNWbrit. 36 seconds start to finish. Made an account in the app and updated it straight away.
Mine was bought in Jan of 2018 making it 2.x years old when I sent them the receipt. They never offered me $100 or anything. Just sent me a FedEx label to send in the beacon. It arrived Nov 09, I got an automated email saying they had a lot of volume and would be sending out replacement beacons in the future. I sent an email at the end of Oct and they told me to file a warranty claim, which I did on Nov 1st or 2nd.Quote:
Originally Posted by Danno
Crickets until today when my replacement arrived. They shipped it Nov 30.
Just got a new Pro shipped to me today, about a month of waiting, and my original that I sent in was a week or so past the five year extended warranty.
Same as above, received my bacon yesterday. Fried it up today. All seems to work and very happy with the outcome!
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So, you could say, it was over easy?Quote:
Originally Posted by SkiLyft
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Definitely, glad we hashed this out.Quote:
Originally Posted by alpinevibes
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just way too much stuff to read, I'm after some quick info. Seems like folks are able to file a warranty claim on the old yellow/grey one (I have a DSP Tour from maybe 2012 or 2013) and get the $100 upgrade code?
Are people able to buy BD beacon as well as Pieps or only Pieps?
Seems like only the Pieps Pro is in stock right now but you never know by the time I potentially get a code what's gonna be available.
My new Pro showed up today. Haven't fired it up yet, but I'm happy with the outcome (if not psyched with the process).Quote:
Originally Posted by ctsmith
New Pro arrived yesterday. Updated and practiced with it, so far so good with the new case/switch.
Still waiting for word on the second Pieps (Sport) I returned at the same time as my Pro. Was hoping that they were both in the same shipment, but unfortunately this didn't occur. Sent an email requesting a update on that one. Might have confused someone with combining them in the same shipment, but I have an email chain directing me to do just that, so we'll see.
got the notice for the second beacon shipping
so, no 3wk wait in the end
Mine were supposed to arrive yesterday, but they're stuck in FedEx customs purgatory (I'm in Canada and this is common with FedEx pkgs from the US), so they'll probably arrive on my doorstep before I get my next tracking notification.
Got mine in the mail yestersay. Happy to see they upgraded my sport beacon to a pro. Believe I got my shipping notification on the 1st of December so pretty good shipping time in my eyes (I'm in Canada).
I've been happy with my service from BD, sure the communication wasn't the best but I can understand why it could have been lacking. The turnaround time was decent, just unfortunate some other peoples experience wasn't the same.
Best of luck to everyone still waiting on theirs, hopefully you get it soon and can get out and earn some turns
wife took my old dps pro in to the slc bd where they have a return kiosk
got a pieps pro bt in the mail today 2 weeks later
cant bitch much bout that
Anyone who returned theirs have the tether still and don't need it?
I have an older dsp tour and can't seem to find my tether.
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I have an extra tether. PM me your address.
Received a Pro BT today, sent in my Sport model that was within the 2 year warranty.
Took a month and a half, but I can’t complain for an upgrade. Also gave them good feedback, yes communication sucked but know they’re busy.
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