I have to admit that customer service reps scripts annoy the hell out of me; I have to remind myself that they have to read that shit if they want to keep their job. "I can help you with that" usually translates into "good luck getting your problem fixed", but Benny, you have to work to get hung up on by on overseas customer service rep. Given what you posted I can only imagine what an asshole you were on the phone, so on behalf of all of us, thank you for confirming to the guy you talked to what an asshole Americans are, and good luck to the next person that guy talked to. Prick.
How about a shout out for good customer service--Kaiser. I got balanced billed for an ambulance ride (the billing company didn't understand that Kaiser has a negotiated rate with Truckee FD Ambulance) and I got billed for an ER doc at Renown in Reno that never saw me (or I don't remember due to drug fog) because Kaiser didn't pay his bill (sent incorrect billing information.) Both times I called Kaiser Outside Services (number easily located on web site), gave some info, waited on hold maybe 5 minutes while rep called the billing services directly, came back and said tear up the bill, both times. Reading horror stories about medical bills I was prepared for the worst. And the best part, no script, the reps just talked to me like a normal human being. I made sure the reps knew how grateful I am for the great service.
