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Just wanted to give the guys at Black Diamonds props for hooking me up recently. I broke the heel cup on some old Diamir 2s on Rock Chuck. Probably had 5 or 6 seasons on these bindings and tons of days with both alpine and AT boots. Sent them an email and they hooked me up with a new part for only $35. Not too bad for something that is way out of warranty. I picked it up in SLC and they showed me how to install it - very easy.
Thanks guys!:cool:
Good customer service is nice!
Just got my arcteryx jacket back because i broke the zipper.
Just got the package back on looking at the stamps the mailing has cost them 40€s... Not to mention that the jacket had to be sent to them too.
So,in all,that jackets repair and postage has cost as much as i paid for the jacket in the first place.
But, i am not complaining here.
I´m just being one happy camper, and helluva satisfied customer.
It is good to see those respected companies,be it BD or Arcteryx, living up to the reputation, year after year.