PSA: Don't buy from Helm of Sun Valley ski shop. I have been a pretty regular customer there for about 5 years and my dad has been going there for nearly 20 for various skiing needs. However, over the last 2-3 years, I have noticed a decline in the quality of service and overall attitude in the shop. Recently, I was grossly overcharged for some minor boot fitting work. (ie. 2 butterfly pads installed.) I was charged over $70 dollars for "labor", which consisted of me sitting around for 4 hours while the "bootfitter" busied himself with selling expensive high end boots to bay area gapers. After this and repeated requests to get some of my money back, they refunded me ~30 dollars. They told me that they would have a check for me the next day. They didn't. They didn't have it the day after that either. I went back about 2 weeks later and was told that they had no record of the transaction. I haggled them further and was treated really badly by a woman manager who tried to stiff arm me into leaving without my money. Eventually, I got them to mail me the check.
Moral: Helm sucks, don't buy from them.
Anyone else had similar bad experiences from this once good shop?
