My sister has a 5 or so year old Orbea e-bike. I'm not sure what flavor, but it's a hybrid/gravel bike. The up/down switches to change assist levels has the upper 'cap' broken off. She has tried multiple times to get it resolved for better than a year. It sounds like have been giving her continual lip service on shipping and delays. This after a fair bit of effort just getting that response.
Could anyone here or a known source supply this part?
She might have better luck dealing with the motor system company.Quote:
Originally Posted by Alpinord
It seems that its cube and orbea that i hear the most reoccuring poor warrantee and service responses although orbea still seems to have a n america market share. Internet chat occasionally from most any compny but those 2 stand out recently on the eeb forum. I think the part would be specced by cube but is a motor companies part. Motor co may heve a replacement or maybe a alternative model mode selector
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Thanks! I passed it on.
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Good luck
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Is she trying to deal with orbea directly or going through a dealer? A shop should be able to order a new switch either straight from orbea or probably from like qbp- i think they have some of those mahle parts.
As far as I know she has gone through a rep and possibly a shop. It sounds like it's been ordered but keeps getting 'delayed....and delayed......and delayed'.
Is qbp Quality Bicycle Products?
A quick google search and looks like these guys have several options
https://www.tradeinn.com/bikeinn/en/...E&gclsrc=aw.ds
https://www.tradeinn.com/bikeinn/en/...E&gclsrc=aw.ds
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Thanks! From my sis:
Attachment 500119Quote:
Here’s the part. I’ve e-mailed directly with Orbea, talked to my shop who talked to his rep. Will send a photo of my bike too
Attachment 500117
Attachment 500118
Is this a possible replacement for this part?: Mahle Smartbike Systems iWoc Trio V2 remote controll