How the F do you get a hold of a live person at Strafe re: warranty?

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10-01-2021, 02:42 PM
dgilligan02

How the F do you get a hold of a live person at Strafe re: warranty?

Anybody know the secret sauce to getting in touch with a real live person at Strafe regarding warranty repair?

I was able to use their website message/chat thing to get instructions to send an item in for repair. But since they received not quite a month ago it's been radio silence.

All I'm looking for is a "hey we received your item, we'll repair it, and should send it back roughly X date". Have asked a few times through the same dumb message thing on their site, and email to their general inquiry address. No luck.

The only phone #s I can seem to find for them is the retail showrooms, which is not where I sent the gear.
10-01-2021, 02:48 PM
funkendrenchman

Quote:

Originally Posted by dgilligan02

Anybody know the secret sauce to getting in touch with a real live person at Strafe regarding warranty repair?

I was able to use their website message/chat thing to get instructions to send an item in for repair. But since they received not quite a month ago it's been radio silence.

All I'm looking for is a "hey we received your item, we'll repair it, and should send it back roughly X date". Have asked a few times through the same dumb message thing on their site, and email to their general inquiry address. No luck.

The only phone #s I can seem to find for them is the retail showrooms, which is not where I sent the gear.

I would call their retail shop. It's not a large company.
10-01-2021, 03:48 PM
SumJongGuy

If tracking shows they got it no news is probably good news. When I worked for a company that did a ton of warranty repairs we only called people when there was a charge for it or if it had to be sent overseas for months. Otherwise the repair shop just fixed it and sent it back..
10-01-2021, 04:12 PM
Benny Profane

This is what happens when millennial work from homers go biking.

Just wait until it starts snowing.
10-01-2021, 06:01 PM
dgilligan02

Quote:

Originally Posted by funkendrenchman

I would call their retail shop. It's not a large company.

Decent advice. One store seams to be closed until the season. The other I talked to retail bro who seemed interested in helping, took my info. Was apologetic that they are short staffed across the board.
10-06-2021, 09:14 PM
dgilligan02

Got an email today from dude at Strafe who said he’d just started as the new customer service rep.

I’d take that to mean they had been lacking a CSR for a period, which may explain things. Gave me exactly the communication I was looking for “got it, will repair, expect back around X”.

Helped me out with another question straight away, so seemed pretty responsive.
10-08-2021, 11:27 PM
gretch6364

They are pretty good in general, but gotta just be patient in this fall window and remember it is a ski company located locally in a ski town. It’s gonna happen that they close for a bit in the off-season.

Sent from my iPhone using TGR Forums
10-09-2021, 05:21 PM
mirransko

Quote:

Originally Posted by gretch6364

They are pretty good in general, but gotta just be patient in this fall window and remember it is a ski company located locally in a ski town. It’s gonna happen that they close for a bit in the off-season.
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It is very possible and sometimes it is inevitable.
10-12-2021, 05:26 PM
dgilligan02

Quote:

Originally Posted by gretch6364

They are pretty good in general, but gotta just be patient in this fall window and remember it is a ski company located locally in a ski town. It’s gonna happen that they close for a bit in the off-season.

Sent from my iPhone using TGR Forums

Yeah, I may not have appreciated how small a company they are, everyone looks of a certain mass online. Anyway, have gone from mildly annoyed back to neutral, actually decided to order a Nomad jacket from them today. Hopeful on the fit.