diamir freeride warranty contact for Europe??
So I finally managed to break my Diamir freerides today. I've skied hard on the m for two seasons, they are mounted on Rossi Scratch BCs. I've had something like 30-40 days of inbound skiing and another 20-30 days of touring on them since I mounted them.
I'm not sure how exactly it happened, but basicaly the whole binding came off, I broke the metal plate that holds the front of the binding.. I was skiing down a ridge through some rocks and I must have hit the back of the binding while turning, the whole thing just came off, have a look at the photos:
http://img442.imageshack.us/img442/8674/dpp0002en0.jpg
http://img442.imageshack.us/img442/1310/dpp0005qv6.jpg
I am guessing that the hit at the heel that cracked the binding also released the locking mechanism, then the whole binding got twisted to the side and
broke at the front, it had a good leverage.. however I was going pretty slowly, so the force of the impact couldn't have been that great. I've had some problems with the heel locking mechanism earlier in the season, so it wasn't just the rock that I hit - if the locking mechanism at the back would hold the binding in place, it wouldn't have twisted and broken..?
I missed a ~1000 m descend through powder and had to walk down to the hut in 20cm of fresh pow, on top of blue ice, with no crampons or ice ax.. It was a rather tricky situation, and I missed the run of the season :( well I learned how to ski on one ski , got pretty good by the end.. it was fun, sort of.
The problem is , I need to fix my bindings soon, but I bought them without an official warranty from the shop that sold them ( it was a second-hand deal sort of, I got them 1/2 price as someone had them mounted, skied them once and returned them back). So what do I do, any advice on how to get in touch with the warranty service of Diamir-Fritschi in Europe? Will they even bother to talk to me, or replace my bindings with the same model, or the new FR+? I tried emailing their customers' service couple of months ago when I had another problem with that binding, but they never replied.. any idea whom I should contact??