Orbea Customer Service/Part Replacement: over a year and counting

[AlpiNord]

My sister has a 5 or so year old Orbea e-bike. I'm not sure what flavor, but it's a hybrid/gravel bike. The up/down switches to change assist levels has the upper 'cap' broken off. She has tried multiple times to get it resolved for better than a year. It sounds like have been giving her continual lip service on shipping and delays. This after a fair bit of effort just getting that response.

Could anyone here or a known source supply this part?

[grinch]

My sister has a 5 or so year old Orbea e-bike. I'm not sure what flavor, but it's a hybrid/gravel bike. The up/down switches to change assist levels has the upper 'cap' broken off. She has tried multiple times to get it resolved for better than a year. It sounds like have been giving her continual lip service on shipping and delays. This after a fair bit of effort just getting that response.

Could anyone here or a known source supply this part?

She might have better luck dealing with the motor system company.
It seems that its cube and orbea that i hear the most reoccuring poor warrantee and service responses although orbea still seems to have a n america market share. Internet chat occasionally from most any compny but those 2 stand out recently on the eeb forum. I think the part would be specced by cube but is a motor companies part. Motor co may heve a replacement or maybe a alternative model mode selector

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[AlpiNord]

Thanks! I passed it on.


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[grinch]

Good luck

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[jamal]

Is she trying to deal with orbea directly or going through a dealer? A shop should be able to order a new switch either straight from orbea or probably from like qbp- i think they have some of those mahle parts.

[AlpiNord]

As far as I know she has gone through a rep and possibly a shop. It sounds like it's been ordered but keeps getting 'delayed....and delayed......and delayed'.

Is qbp Quality Bicycle Products?

[grinch]

A quick google search and looks like these guys have several options

https://www.tradeinn.com/bikeinn/en/mahle-smartbike-systems-x35-sp1-range-extender-plus-head-unit-controller/141015340/p?utm_source=google_products&utm_medium=merchant&id_producte=143760351&country=ca&gad_source=1&gclid=EAIaIQobChMIzsjSm-jMiAMVLGBHAR0SCiKVEAQYBSABEgL3y_D_BwE&gclsrc=aw.ds

https://www.tradeinn.com/bikeinn/en/mahle-smartbike-systems-x20-x35-970-mm-electronic-shifter/141015323/p?utm_source=google_products&utm_medium=merchant&id_producte=143760334&country=ca&gad_source=1&gclid=EAIaIQobChMIzsjSm-jMiAMVLGBHAR0SCiKVEAQYByABEgLJ-vD_BwE&gclsrc=aw.ds

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[AlpiNord]

Thanks! From my sis:

Here’s the part. I’ve e-mailed directly with Orbea, talked to my shop who talked to his rep. Will send a photo of my bike too

Is this a possible replacement for this part?: Mahle Smartbike Systems iWoc Trio V2 remote controll