Quiery about direct to consumer bike transaction....Burn

[gearhunter]

So. In November I placed a deposit on a bike, part of which was non-refundable. Bike was supposed to be delivered end of December. Mid December bikes delayed to First week Jan. First week Jan. bikes delayed again, end of Jan. Received an email from the company stating that bikes would be in first week of Feb. If I wanted to secure a bike I had to make payment in full on Jan. 21st. Payment send on Jan. 21st. Bikes supposed to be in, now further delayed until Mid Feb. This is a Fatbike. By the time the bike got to me it would most likely be another month since it needs to go to manufacturer and then shipped to me. So I contacted the company and said I'd like a refund. I was told that do to the situation I was responsible for a 10% restocking fee plus 35 dollars bank fee. I am in Canada and paid with an interact email money transfer, saving the company 2% on credit card fees.

Not too happy that I am being charged a 10% restocking plus bank fees ($350) on a bike that the manufacturer does not even have in stock....

Curious everyones thoughts...

[El Chupacabra]

Which company?

[smmokan]

Yep, what Chup said.... charging a 10% restocking fee on a bike that's not in stock, and clearly was never delivered, is total BS. I'd demand a 100% refund. Chargebacks really suck for companies, so that should get them moving.

[doebedoe]

This is why -- whenever I possibly can -- I pay via credit card. Not sure what sorta recourse you have in this instance. That blows and the company deserves to be called out.

[El Chupacabra]

Yep, what Chup said.... charging a 10% restocking fee on a bike that's not in stock, and clearly was never delivered, is total BS. I'd demand a 100% refund. Chargebacks really suck for companies, so that should get them moving.

Sorry - I edited my post after rereading and seeing that OP didn't pay by credit card.

[gearhunter]

Should have paid with a credit card...RSD bikes.

[toast2266]

Seems like most bike companies are selling any stock they have pretty easily. So I'd assume they'll have no problem selling the bike you're passing on. Which makes the restocking fee for a bike that isn't actually in stock even more bullshit.

[El Chupacabra]

Should have paid with a credit card...RSD bikes.

Guess I can scratch the Middlechild off my list of potential hardtail frames.

[dcpnz]

By the time the bike got to me it would most likely be another month since it needs to go to manufacturer and then shipped to me.

I’m not following this bit - why the extra month? is this bike shipping soon from Asia to a distributor then to you?
That sounds like BS for a bike that was supposed to be delivered to you in December.

I thought you guys up north had decent consumer protection laws - I’d be gathering all my correspondence and emails and opening a can of whoop-ass on them.

[gearhunter]

Their were definitely some major inconsistencies in correspondence. One of which was telling me that there was no rush to pay...after telling me I had to pay in full to secure one of these bikes. I'm not sure what to make of it. I am not trying to run a bike company during a pandemic and wires get crossed. I was told this evening that I would receive a full refund minus a $35 banking fee and a $100 non-refundable deposit, which I was aware of from the get go.

I've purchased a few bikes from RSD, they're good value.

Don't think I'll ever buy another one.

[smmokan]

RSD clearly doesn’t understand good customer service. Instead of keeping a repeat customer, they’ve now lost your future business and likely anyone else you talk with about this. All so they could keep $135 of your money.

[chaka]

Seems like most bike companies are selling any stock they have pretty easily. So I'd assume they'll have no problem selling the bike you're passing on. Which makes the restocking fee for a bike that isn't actually in stock even more bullshit.

this. absurd in today's market conditions

[Bosco]

Is giving them shit on there chat worth it, or a waste of time?

[concretejungle]

Is giving them shit on there chat worth it, or a waste of time?

Idk but I do know I'd never buy an RSD bike again. What a fucking joke of customer service.

[::: :::]

I looked at Canyon recently. I didn’t realize they were DTC. Anyone comment on the Canyon experience?